Appreciate Charlie. He is professional & friendly. He’s a keeper!
12/25/2018
BIRGITTA O. VERIFIED CUSTOMER
Service and Thomas great 10+ but Valet forgot to bring my car had to wait >>30 min and go and ask for it ????????
12/24/2018
Alexander V. VERIFIED CUSTOMER
Promptly informed me of the recalls
Completed required service on time
Excellent Service
Would go again
12/24/2018
Joseph H. VERIFIED CUSTOMER
Charlie is excellent. He's knowledgeable, polite, and always responsive.
12/24/2018
Trungnhan L. VERIFIED CUSTOMER
Jonathan was great.
12/24/2018
Quyen V. VERIFIED CUSTOMER
We are satirfied your service
You did very good job
Quyen
12/23/2018
Teri J. VERIFIED CUSTOMER
Tonas was Very thorough friendly and had a great follow-up skills
12/23/2018
Kanae N. VERIFIED CUSTOMER
Thank you for finishing the work quickly.
12/23/2018
LISA L. VERIFIED CUSTOMER
Charlies Sarno is awesome! Always keeps me up-to-date and thoroughly explains the service needed.
12/23/2018
Lindsay B. VERIFIED CUSTOMER
I always appreciate Charlie when I need service on my car. I trust him and he always keeps me informed.
12/23/2018
John H. VERIFIED CUSTOMER
Very helpful and efficient.
12/23/2018
Pablo N. VERIFIED CUSTOMER
The work was done very satisfactory. The service advisor did an excellent job on my vehicle. He keeps me informed of my car status.
12/23/2018
RALEIGH C. VERIFIED CUSTOMER
Car Service check in took 2 hours too long. Someone didnt place my car in the lineup. Went unchecked 2 hours until followed up, on what happen.
12/23/2018
Rubina R. VERIFIED CUSTOMER
The Lexus Representative was very professional and informative.I am very pleased with the service.
Thank you
12/23/2018
MIRIAM C. VERIFIED CUSTOMER
Jonathan is the best service rep and great help to us. I am very satisfied with the services provided by Westminster. Thank you!
12/23/2018
Pamela L. VERIFIED CUSTOMER
Don was nice and efficient.
12/22/2018
Richard K. VERIFIED CUSTOMER
This was by far the most disgusting lack of customer service I’ve ever been subjected to. I came in for my complimentary first service after buying my L Certified ES350. Within a couple months the right front headlamp went out and asked to have that replaced as well. I was told this would not be covered. A simple freaking defective light bulb that costs you a few dollars, to take care of a loyal customer on his third Lexus, is clearly beyond your scope of common decency. If my motor exploded on the freeway you would fix that no questions asked, but a simple light bulb that takes less than 2 minutes to swap out is too much for you. That’s disgraceful. Your work order even lists the labor cost at $248.50. This is for basically one minutes work. You simply pop the cover off, twist the connector, unclip the springs and swap out the bulb. Reattach the connector and screw on the cover. This takes one minute and twenty four seconds. I know because I timed myself.
You people are a disgrace to Lexus and customer service in general. And I intend to let Yelp and the BBB know all about it.
12/22/2018
Harvey B. VERIFIED CUSTOMER
My car was delivered on time and under budget. Everything is great.
12/22/2018
Edwin A. VERIFIED CUSTOMER
Very courteous and clear. Will recommend Jared to anyone.
12/22/2018
JAMES M. VERIFIED CUSTOMER
Bill does a very nice job of taking care of our two Lexus cars, es350 & rx350.He is trustful and honest.