I love the excellent service I received from Jonathan Ive been very please every time with his service. I trust in his customer service skills . And for that reason as a overall I will continue to have my car service there. Thanks for great customer service
Rose J
12/14/2018
Manny R. VERIFIED CUSTOMER
Very knowledgeable and courteous
12/14/2018
Richard D. VERIFIED CUSTOMER
Thomas was very professional and accurate is the service time.
12/14/2018
Arlene R. VERIFIED CUSTOMER
Tomas Diaz was very helpful and compassionate about my repair need on my vehicle, He carefully listened to me and took care of me very quickly,
12/14/2018
SHUMAY L. VERIFIED CUSTOMER
Very good!
12/14/2018
PHAM N. VERIFIED CUSTOMER
Jared was courteous and helpful.
12/13/2018
Amy M. VERIFIED CUSTOMER
Charlie explains and make everything very clear regarding the service and what I will be expecting...
Thanks for his help.. really appreciate it.
12/13/2018
JACQUELINE W. VERIFIED CUSTOMER
Have to wait a week before taking it for the smog check. Then I will know if it is actually fixed.
12/13/2018
Ka Yun. VERIFIED CUSTOMER
I came for a 25,000 miles synthetic oil change. I checked in at 10:30 and leave at 2:30. I never spent 3 hours for a regular oil change appointment.
Don was very helpful to arrange a shuttle to drop me off to Brookhurst St for lunch. thanks Don. unfortunately when I was done for lunch, there was no shuttle to bring me back. I waited for almost 30 mins for someone to pick me up.
after I arrived the dealership, I went to cashier and paid, the lady gave me a ticket to pick up my key. she asked me to look for valet staff, there was only 1 valet staff serving 4 cars. I gave my ticket to him and he was gone, I thought he was going to pick up my key. after 15 mins, I saw the valet staff was running back and forth and he was working for someone else and didn't look like he was looking for my key for me. Turn out I asked another staff, eventually he found my key in DON'S ROOM. I finally got my key and able to leave. to concluded, the whole process was very confusing and wasted a lot of time.
12/13/2018
Stephen R. VERIFIED CUSTOMER
Excellent service
12/13/2018
Zhangyi C. VERIFIED CUSTOMER
very good
12/13/2018
THANH N. VERIFIED CUSTOMER
Don is very good
12/13/2018
SHANE V. VERIFIED CUSTOMER
Jared kept me informed every step of the way.
12/13/2018
Talitha C. VERIFIED CUSTOMER
Thank you
12/13/2018
Daniel S. VERIFIED CUSTOMER
Jonathan did a wonderful job! He was very prompt and professional and courteous! With service like this this is why keep coming back to Lexus of Westminster!
12/13/2018
James R. VERIFIED CUSTOMER
I appreciate Don’s professionalism, honesty and efficiency.
I look forward to working with him and Lexus of Westminster
In the future.
Jim Ray
12/13/2018
Shruti P. VERIFIED CUSTOMER
Charlie Sarno is the best. However, the loaner cars received during this past service and the previous service were not at luxury level of Lexus. It was disappointing to receive dirty car from inside. Sadly to say that outside rental cars are cleaner than the ones I received last 2 times.
12/13/2018
Valerie W. VERIFIED CUSTOMER
Johnathan was great, and showed great customer
service. I was very impressed. He showed genuine
care & concern !
12/12/2018
FELIX G. VERIFIED CUSTOMER
Excellent customer service
12/12/2018
ELLEN H. VERIFIED CUSTOMER
Jonathan and all staff were very professional and efficient. I even asked Jonathan to give me an estimate for a small body repair on my car and he promised to send it. Very friendly and helpful.