Service and support by Don Gillilan was 1st class.
12/9/2018
Tina N. VERIFIED CUSTOMER
Jonathan was always listening what I was concern about my car before the service. Overall, his services very good.
12/9/2018
Tony T. VERIFIED CUSTOMER
Thomas is a superior service rep. Best I have ever worked with over the past 50 years working with Ford, Chevy, Jeep, Porsche, Cadillac, Nissan, Toyota, Oldsmobile service departments. I plan to continue with leasing the 2020 RX 360 Lexus in part because of the superior service.
12/9/2018
Raymond L. VERIFIED CUSTOMER
Don was an excellent advisor.
12/9/2018
James K. VERIFIED CUSTOMER
Proactively addressed a recall issue. Ordered parts so I didn’t need to wait for a recall. Thanks!
12/9/2018
BRUCE S. VERIFIED CUSTOMER
Completely satisfied
12/9/2018
Christopher L. VERIFIED CUSTOMER
Excellent service
12/9/2018
FRED J. VERIFIED CUSTOMER
I will be happy to respond to your survey
12/8/2018
Eric H. VERIFIED CUSTOMER
Don was my service advisor but I feel I did not received great customer service from him. Nothing specific but I did not feel a warm welcome from him. He did not explained the recall details and was a bit short with me. He did not sound courteous and I had to flagged down another service advisor to help obtain the keys for my car even when I saw him with no customer. However I do understand he might have been busy but in all I did not feel he provided me with optimal customer service experience.
12/8/2018
Andrew K. VERIFIED CUSTOMER
Bill was very friendly and showed great professional manner. Thank You Bill and Staff of Lexus of Westminster.
12/8/2018
MICHAEL S. VERIFIED CUSTOMER
All is well. I was disappointed however in the wait time (25 minutes) for me to see Tomas. I thought my appointment was between 9:30 and 10 but he had a flat 9:30.
12/8/2018
Vina F. VERIFIED CUSTOMER
As always Charlie was courteous, knowledgeable and efficient. Always available, returns calls quickly and truly appreciated his service. Charlie is a major influence on us driving all the way to Westminster instead of going closer to home. Excellent Service Advisor.
Dale & Vina F
12/8/2018
Truc P. VERIFIED CUSTOMER
Excellent
12/7/2018
Jesse V. VERIFIED CUSTOMER
Tomas........always lives up to that outstanding Lexus Customer Service!
12/7/2018
Thach V. VERIFIED CUSTOMER
Awesome
12/7/2018
JENNIFER C. VERIFIED CUSTOMER
Jonathan is great! So happy with his communication
12/7/2018
Jesus B. VERIFIED CUSTOMER
Charlie Sarno always provides excellent customer service. He’s the best!
12/7/2018
Christine D. VERIFIED CUSTOMER
I am more then happy with the service that I received from Don. He went extra step to help me take care of my problems. I brought my car in a week before, I got the other service guy, I forget to get his name. He is so bad, he said he can’t help me. I was so disappointed but I came back this time with the same issue and a system recall. Luckily, I got Don. I am very happy with Don service. Thank you
12/7/2018
ADEL H. VERIFIED CUSTOMER
Bill is a very knowledgeable advisor. He is courteous and trustworthy