I’m happy with new dash, however, was told my car would be washed. No big deal but when I picked up my car it had not been washed. Was really looking forward to that as it had gotten dirty. Jonathan was very nice to work with.
11/14/2018
Matthew C. VERIFIED CUSTOMER
Charlie was so nice and friendly. He was almost next to us in every steps when we were there in and out. Thank you very much for your support.
Matthew and Nancy.
11/14/2018
AARON L. VERIFIED CUSTOMER
Jared went the extra mile in requesting my tire hazard info from Newport Lexus so that I could get my tire replaced. Great job thank you.
11/14/2018
Casiano I. VERIFIED CUSTOMER
Charlie explained to me everything. He is very accompdating and would be happy to be my service agent again in the years to come.
11/14/2018
Minhnguyet P. VERIFIED CUSTOMER
Friendly and Very good advisor, good customer service. I am highly recommended. Thank you for your service.
11/14/2018
Becky C. VERIFIED CUSTOMER
Charlie is great and professional! Excellent service
11/13/2018
Patricia P. VERIFIED CUSTOMER
Service was good, however, there was a screw in the tire
That incident could have been handled better. Process took too long.
Also first time we’ve leased a car. Screw in tire “ not”
Covered! Our tires have always been covered by
“ wear” level. Then to “ upgrade” GPS $350!
We thought “ leasing” covered charges!????. Not seeing any benefit
11/13/2018
Robert V. VERIFIED CUSTOMER
I had an 11:00 AM appointment and arrived at 10:45. I must have had 18-20 cars ahead of me. I elected to wait as my low mileage suggested only minor service. I did request, as an extra service, someone set the clock in the instrument panel to Pacific Standard time.I was surprised that with minor service AND an appointment I didn't receive the car until 2:00 PM. and,when I was driving home, I found that no one had changed the time! By the way, your owners' manual only tells how to set the analog clock, not the one in the instrument panel. I left feeling somewhat displeased.
11/13/2018
ART G. VERIFIED CUSTOMER
The whole experience was excellent!
11/13/2018
Jennifer G. VERIFIED CUSTOMER
Charlie was a true professional
11/13/2018
KRYSTYN M. VERIFIED CUSTOMER
Jared was very friendly and good at what he is doing. Thank you Jared and will see you again next time.
11/12/2018
Jane T. VERIFIED CUSTOMER
I like Jeremy's positive attitude. Give him a thump up. Thanks for your service.
11/12/2018
NICK R. VERIFIED CUSTOMER
He was great. Expectations met.
11/12/2018
Timothy Y. VERIFIED CUSTOMER
Happy Van is professional and friendly
11/12/2018
LOUIS N. VERIFIED CUSTOMER
Well done...
11/12/2018
CAROL F. VERIFIED CUSTOMER
Tomas always goes out of his way to make sure my experience st Lexus IS a good one . I always feel I am in good hands with him!
11/11/2018
Daryl F. VERIFIED CUSTOMER
I’m so glad Charlie is my service man. He’s a great person!
11/11/2018
Ed E. VERIFIED CUSTOMER
Very professional and quick service.
11/11/2018
Allen N. VERIFIED CUSTOMER
V?ry good
11/11/2018
Ping D. VERIFIED CUSTOMER
Charlie has always been helpful and he provides great customer service.