I had an 11:00 AM appointment and arrived at 10:45. I must have had 18-20 cars ahead of me. I elected to wait as my low mileage suggested only minor service. I did request, as an extra service, someone set the clock in the instrument panel to Pacific Standard time.I was surprised that with minor service AND an appointment I didn't receive the car until 2:00 PM. and,when I was driving home, I found that no one had changed the time! By the way, your owners' manual only tells how to set the analog clock, not the one in the instrument panel. I left feeling somewhat displeased.
11/13/2018
ART G. VERIFIED CUSTOMER
The whole experience was excellent!
11/13/2018
Jennifer G. VERIFIED CUSTOMER
Charlie was a true professional
11/13/2018
KRYSTYN M. VERIFIED CUSTOMER
Jared was very friendly and good at what he is doing. Thank you Jared and will see you again next time.
11/12/2018
Jane T. VERIFIED CUSTOMER
I like Jeremy's positive attitude. Give him a thump up. Thanks for your service.
11/12/2018
NICK R. VERIFIED CUSTOMER
He was great. Expectations met.
11/12/2018
Timothy Y. VERIFIED CUSTOMER
Happy Van is professional and friendly
11/12/2018
LOUIS N. VERIFIED CUSTOMER
Well done...
11/12/2018
CAROL F. VERIFIED CUSTOMER
Tomas always goes out of his way to make sure my experience st Lexus IS a good one . I always feel I am in good hands with him!
11/11/2018
Daryl F. VERIFIED CUSTOMER
I’m so glad Charlie is my service man. He’s a great person!
11/11/2018
Ed E. VERIFIED CUSTOMER
Very professional and quick service.
11/11/2018
Allen N. VERIFIED CUSTOMER
V?ry good
11/11/2018
Ping D. VERIFIED CUSTOMER
Charlie has always been helpful and he provides great customer service.
11/11/2018
Doris R. VERIFIED CUSTOMER
I always trust Charlie with the service nof my Lexus! Charlie always advises me of what needs to be serviced. Charlie is the best and when he’s not there I will wait for the days he works. I have been going to Charlie and will continue for years to come. He is a very valuable employee for Lexus!
11/11/2018
Joan P. VERIFIED CUSTOMER
Tomas is awesome!!!
11/11/2018
Sothea S. VERIFIED CUSTOMER
Jared was nice to help me.
11/11/2018
Robert P. VERIFIED CUSTOMER
Charlie is the best. I have worked with him for over ten years and he always is helpful and attentive.