Jon is a very knowledgeable and personable young man! He carefully explained what repairs I needed for my “senior” vehicle.
Thanks, Jon!
6/7/2024
Jerome F. VERIFIED CUSTOMER
Tomas is Excellent !!!!!
6/7/2024
Steve M. VERIFIED CUSTOMER
Bill made everything quick and simple.
6/7/2024
Sergio L. VERIFIED CUSTOMER
Greeter was great. Service advisor was great. Service was fast for oil change. Thank you guys.
6/7/2024
Carolyn C. VERIFIED CUSTOMER
Great service as usual.
6/7/2024
Kang L. VERIFIED CUSTOMER
He was kind enough to help.
Thank you
6/7/2024
Ida A. VERIFIED CUSTOMER
Team was very accommodating and helpful. They provided shuttle back even when it was close to closing.
6/7/2024
Elizabeth I. VERIFIED CUSTOMER
I appreciated Charlie’s professionalism and high quality customer service he provided in servicing my car!
I would also like to recognize Brisa who was very pleasant and professional.
6/6/2024
Ronald H. VERIFIED CUSTOMER
I received excellent service.
6/6/2024
Aileen A. VERIFIED CUSTOMER
He was very communicative and nice. Great conversation and overall nice attitude :) Mostly will be trusting him and Jared
6/6/2024
David P. VERIFIED CUSTOMER
Customer service as always was exemplary. Bill follows through with every detail every time. I was also very impressed with Juan one of the employees at Lexus. He helped me to navigate and reinstall my mobile app to be able to access my Lexus. Great Job Juan!
6/6/2024
Terri H. VERIFIED CUSTOMER
do his job well
6/6/2024
Meichen C. VERIFIED CUSTOMER
Very good the services.
6/6/2024
Lynn F. VERIFIED CUSTOMER
Tomas Was wonderful. My last four vehicles have been BMWs and the service I got from him and the staff was far superior. I felt very special and cared about. Thanks, Tomsd
6/6/2024
Rodney T. VERIFIED CUSTOMER
Able to resolve my issue and provide routine service. Thanks
6/6/2024
Gloria V. VERIFIED CUSTOMER
I came in to get a second opinion because Cerritos’s were purchased the 2024 SUV stated that the crack in my display was my fault. it’s not covered and I would have to pay to repair the hairline fracture
Your service person found the problem. Cerritos‘s personnel never removed the clear paper covering that covered the display. When it was removed , that clear cover had a little scratch not the actual display. Great job. I will be coming back there taking the drive to get my new SUV service and taken care of because of your staff.
6/6/2024
Brooke B. VERIFIED CUSTOMER
Charlie is awesome!! He does a great job of keeping me updated on the progress of my vehicle every time it’s in for service. He knows that I’m a great procrastinator and does everything within his ability to make the process as easy as possible for me. Thanks Charlie!!
6/6/2024
Kristine B. VERIFIED CUSTOMER
Bill was sure to listen to my concerns as well as looking into all my options.very helpful!
6/6/2024
Laura H. VERIFIED CUSTOMER
Bill is wonderful and is always suggesting what is needed.
6/6/2024
James A. VERIFIED CUSTOMER
Happy to get a pro-rate of 25% on the battery I purched from you nearly seven years ago.