Very disappointed in the Service Advisor Victor. Just rude. I’m waiting for SM, Mary to call me.
1/19/2020
David G. VERIFIED CUSTOMER
A+ service, I do appreciate that level of attention and will be a repeat customer
1/19/2020
Sabrina S. VERIFIED CUSTOMER
This was the best experience I have ever experienced when bringing my car in to get worked on! Edgar was amazing! He worked extremely hard to satisfy customers service! I will definitely be coming back and will request for Edgar! Thank you so much!
1/18/2020
Marc B. VERIFIED CUSTOMER
Joel and the entire staff provides great service.
1/18/2020
Daniel C. VERIFIED CUSTOMER
The worst experience of my life for the second time at your dealership including my Truck being damaged with no oil change being done.
1/18/2020
Pablo R. VERIFIED CUSTOMER
Very Professional service advisor took care of the repairs that were being requested and looked at the vehicle for other items that were needed to be repaired
1/18/2020
Felipe O. VERIFIED CUSTOMER
Lou was very polite. Helped me twice with my car, got it back in a timely manner.
1/18/2020
Ross-Lauer Barbara. VERIFIED CUSTOMER
I was very happy with your service and Ross Padillas was very helpful answering all my questions servicing my Ford Fiesta 2014. I thought all your employees are very helpful too. Your service is five star and happy to answer your survey . Thanks Barbara
1/17/2020
Maggie O. VERIFIED CUSTOMER
Excellent customer service
1/17/2020
Amanda B. VERIFIED CUSTOMER
Thank you for the great customer service. Tom was very pleasant and professional. He kept me well informed regarding any updates on the service of my Mazda. He was easily accessible via text messages.
1/17/2020
Steven F. VERIFIED CUSTOMER
I was impressed. I called from around the corner of the service depot, the gal scheduled me 15 minutes from the time of my call. Jason was my rep, he was professional, friendly and completed all the paperwork quickly . I was in and out within 1 hour, although I was given a window of 1 1/2 hours. Awesome service.
1/17/2020
Martin M. VERIFIED CUSTOMER
Todo estuvo perfecto y edgar Barron es muy profecional en su trabajo muchas gracias por todo
1/17/2020
Botero Fabian. VERIFIED CUSTOMER
Ross Pasillas did a great job and was very helpful, but the tech that worked on the car was very sloppy and did not remove his gloves before touching the interior of the car. This is the second time I have come to Ford of Orange and found the interior of the car to either be grimy, slimy, or contain residue that was not there prior.
1/17/2020
Jereymy Rahman. VERIFIED CUSTOMER
Follow up and updating the customer was non existent. Will be yelping it
1/17/2020
Peter/Cassey K. VERIFIED CUSTOMER
Junior always gets the job done and the technician who worked on my Truck did a fast and clean job.
1/16/2020
Jane P. VERIFIED CUSTOMER
My pleasure!
1/16/2020
William R. VERIFIED CUSTOMER
Very professional.
Customer satisfaction is top priority.
The Agent really caring and understanding.
1/16/2020
Rebeca /. VERIFIED CUSTOMER
Very disappointed. They told me that my battery did not work so I left and went to autozone to buy a new battery and when I test my old battery they told me is was working very well. Not only did they charge me 240 dollars just to check my vehicle for nothing. I feel like I was taken advanced of.
1/16/2020
Ted T. VERIFIED CUSTOMER
I came in for “The works” and everything was fine. I also had my engine light on. There was no technician available to perform a diagnostic which is ok. But when I asked for my car to simply be plugged into an obd computer and just be given the codes I was turned down. This is a really simple service that even an auto part store performs for free. Without the codes I couldn’t tell if the vehicle was safe to drive. After my service I had to drive to an auto parts store to get the codes. I believe it’s unacceptable that the dealer would let me go without checking the codes to determine if the vehicle was safe to drive.