I called ahead of time and made an appointment for 11 o’clock for an oil change. I got there at 10:45 and didn’t leave till 1:10pm. Now that’s a long time for a customer who said they were going to wait, almost 2 hours. I was also told that they were going to wash my car and after they wash my car they were going to install a new air filter. When I got home I Noticed that the car wasn’t washed and now I don’t know if the air filter was installed as well.
1/3/2020
Brianna C. VERIFIED CUSTOMER
Jason Yee was very helpful and very sincere. Kept me updated and my car service was completed in a good time frame. Will definitely come back when my next service is due. Thank you!
1/3/2020
Kathy B. VERIFIED CUSTOMER
Ross,was very kind and professional,will be bringing my car here to Ross, instead of villa ford,was treated badly there from Carlos!And their management never returned my husband calls,about how badly we were treated! Thankyou Ross for making me feel comfortable,with taking my car to a ford dealer, See you on my next oil change,and anything eles!
1/1/2020
Jacque K. VERIFIED CUSTOMER
Thank you for the prompt service. It brings a huge smile on my face when my truck is returned to me all clean and shiny.
1/1/2020
Dean T. VERIFIED CUSTOMER
Excellent
1/1/2020
Cecilio H. VERIFIED CUSTOMER
Great job
1/1/2020
Martha /. VERIFIED CUSTOMER
Great customer service. Thank you!!
1/1/2020
Mark K. VERIFIED CUSTOMER
Excellent customer service from Ross Padillas. He kept me informed on my vehicles service progress. Ross has been my service manager during other visits to Ford Of Orange and it’s why I keep coming back.
12/31/2019
Steve G. VERIFIED CUSTOMER
Nice job
12/31/2019
Scott S. VERIFIED CUSTOMER
The mechanic forgot to turn in paperwork to service department. As a result, I waited for 3 hours for an oil change. Not a great first time in your service department
12/31/2019
Lisa M. VERIFIED CUSTOMER
Thank you for my service today. Quick, efficient, and knowledgeable.
12/31/2019
Raymond N. VERIFIED CUSTOMER
I was very satisfied with Lou he took care of me very well very professional got my truck in and out to me completely fixed the problem I was very very happy and very pleased with the way things got done and the way things were handled that's the way it's supposed to be customer being satisfied thank you Lou
12/31/2019
Elizabeth B. VERIFIED CUSTOMER
You ask this too soon about the repair itself. But Joel was extremely helpful.
12/31/2019
Christina L. VERIFIED CUSTOMER
Very happy with the service. Efficient.
12/31/2019
Nazzareno Electric. VERIFIED CUSTOMER
Joel did a great job as usual. You guys should give him a big raise.
12/31/2019
Stephen M. VERIFIED CUSTOMER
Victor was very friendly and professional. My first experience with you folks was definitely a positive one. I will be back.
12/31/2019
Rosanne/ Mark. VERIFIED CUSTOMER
Ross was very pleasant to work with and thoroughly explained the service to be performed and associates costs. Highly recommend
12/30/2019
Bill G. VERIFIED CUSTOMER
Was very helpful
12/29/2019
Don H. VERIFIED CUSTOMER
Every thing was great but no final check of truck...
When I got in all the warning lights came in for various truck features