Outstanding experience. Service writer was on top of everything. Ford of Orange is my go to place! Thanks for your fine service and the quality of your staff.
12/29/2019
Laura Volbrecht. VERIFIED CUSTOMER
Note Eric the manager on duty heard my complaint. When I showed up the key was lost for 45 minutes only to find that when they pulled my car up it was completely dirty. I specifically requested for my car to be washed and ready at 10:00am Saturday morning. I showed up at 10:15am. Extremely poor customer service. Very disappointing.
12/29/2019
Richard P. VERIFIED CUSTOMER
Fast service with scheduled appointment. Great welcoming and friendly service. I would come back for more vehicle service maintenance.
12/29/2019
Agustin P. VERIFIED CUSTOMER
Great service
12/29/2019
Marco Carreno. VERIFIED CUSTOMER
Thank you the service was the best 100%
12/29/2019
Marcus C. VERIFIED CUSTOMER
Fast service
12/29/2019
Esteban M. VERIFIED CUSTOMER
yes we are very satisfy
12/29/2019
Cecilio H. VERIFIED CUSTOMER
The only bad thing is I got a call of sales guy trying to see extended warranty I didn’t want my number shared
12/28/2019
Raymond D. VERIFIED CUSTOMER
He was very helpful and professional
12/28/2019
Elizabeth B. VERIFIED CUSTOMER
Joel is very patient and helpful with my questions.
12/28/2019
Tatiana L. VERIFIED CUSTOMER
Customer service was great.
12/28/2019
Wayne J. VERIFIED CUSTOMER
I had an oil change on my F150. They mentioned I had “one” light bulb burned out on the rear cab light. I purchased a $4 dollar bulb ....... you would think as a courtesy they would offer to take a minute and install the bulb! I guess there is no more “customer service”.
12/28/2019
Widya S. VERIFIED CUSTOMER
Very professional. My truck was done sooner than expected
12/28/2019
Scott T. VERIFIED CUSTOMER
Very disappointed with the service of this dealership. Took vehicle to another dealership to do job. Won't be returning ever and wont reccomend anyone.
12/28/2019
Ben F. VERIFIED CUSTOMER
Picked up my truck from service today went down about 2 miles from dealership I turned my car off when I came back my truck wouldn’t start battery was dead. I called dealer service department to see what can be done and was basically told that if the truck had been there for about a month i should expect the battery to need charging, This is not something I thought I would need to worry about since I’m not a Ford service technician and thats why I payed Ford of Orange to assure me that everything would be good when I get my truck back especially when the truck didn’t have a battery issue when I brought it in. The service person i was talking to told tell me that I would need to bring it back and pay another inspection fee and get the car checked out to see what the issue was this is very dissatisfying since I had just payed $1600 I also had to pay more for a tow service to come out give me a jump start before I even got my truck home.
12/27/2019
Cynthia M. VERIFIED CUSTOMER
Great service
12/26/2019
Jamey D. VERIFIED CUSTOMER
Great service really appreciate helping me out with my car thanks to Marie Doyle And the people from maintenance ????
12/26/2019
Powers, Anthony. VERIFIED CUSTOMER
I appreciate that the service team took the time to order the parts and fix my car correctly. The 2020 Explorer loaner car was really nice.
12/25/2019
Melvin L. VERIFIED CUSTOMER
I tried to use a $49.95 coupon I received in the mail for "The Works" fuel saver package that actually turned out to be $70+ total fees for service. So much for "truth in advertising." :(