I was mostly happy except that they did not troubleshoot my headlamp fault much. I would have liked a better answer than there were no codes logged. It's been a constant on and off code that came on the night before taking it into service.
12/11/2019
Bryan H. VERIFIED CUSTOMER
Thanks
12/11/2019
William S. VERIFIED CUSTOMER
Joel was very knowledgeable and did a quality job.
12/11/2019
Larj Industries. VERIFIED CUSTOMER
Joel did a great job as usual. You guys should give him a raise.
12/11/2019
Jose /. VERIFIED CUSTOMER
Victor was a really nice and helpful person. I was so happy with your service you are so great.
12/11/2019
Eric S. VERIFIED CUSTOMER
Great service. Very satisfied.
12/11/2019
Jose S. VERIFIED CUSTOMER
Nice job thanks
12/11/2019
Bob G. VERIFIED CUSTOMER
Joel always keeps me informed on the status of my vehicle.
12/10/2019
Vern S. VERIFIED CUSTOMER
Joel is great. Always thorough and keeps me in the loop. He’s helped me numerous times.
12/10/2019
Mike R. VERIFIED CUSTOMER
Your service department is great and Joel is my go to guy.
12/9/2019
Mobile Fire. VERIFIED CUSTOMER
Joel Did a great job and his team as well
12/9/2019
Ronald K. VERIFIED CUSTOMER
Ross was very professional and polite. The maintenance on my car was completed very quickly. Ross went over everything that was checked on my car and informed me of any concerns. Thank you
12/9/2019
Emilio G. VERIFIED CUSTOMER
Thank you
12/9/2019
Michael R. VERIFIED CUSTOMER
Victor was great . The repair went smooth and fast.
12/8/2019
Albert P. VERIFIED CUSTOMER
My service manager Jr Olivo is excellent! However I was disappointed that the maintenance center could not repair my tire. I went to another tire place and they patched it up.
12/8/2019
Miguel G. VERIFIED CUSTOMER
My representative was great. But soon arriving at the dealership I was not greated or told I will be right with you or do you need help. A couple different representatives passed me by without saying a word. Also when receiving my vehicle after the service I noticed my check engine light was on, my representative did not have a answer for me and the technician was gone for the day. So now I have to come back for an unscheduled visit. The last couple of time the initial customer service was not up to par. No greeting soon arrival or communication that someone will be right with me. I have bought 2 vehicles from you dealership in the past 10 years and have gone to you for all the services. This is the first time I considered going somewhere else.
12/8/2019
Edward U. VERIFIED CUSTOMER
Victor was extremely helpful on the concerns of the issues regarding my vehicle. Was keeping me informed in a timely manner on the situation. I will definitely call on his service expertise in the future
12/8/2019
Matthew B. VERIFIED CUSTOMER
Edgar was very patient with me in hearing about recent troubles with my car. He was very personable and struck up a great chat about his move coming up. He didn't make me feel stupid when he was explaining the transmission mechanics and how it relates to my problem. He checked for understanding and if I didn't know, he explained that component, totally package of great customer service.
12/7/2019
James V. VERIFIED CUSTOMER
$160 to program a $175 car lock is ridiculous.
12/7/2019
Pinette, Guy. VERIFIED CUSTOMER
Very happy with service I received at Ford of Orange and my service advisor