Joel has been my service writer for well over ten years. I can always trust him to explain every question with a smile. He is an outstanding representative of Ford of Orange!
10/16/2019
Orange County. VERIFIED CUSTOMER
First time dealing with Ross and he was great!!
10/16/2019
David S. VERIFIED CUSTOMER
Third time in for an adjustment to my Ford of Orange car alarm that was pushed on me when I bought my 2019 F150. I don't think it was worth the money and I have been fined at my HOA for my alarm going off when even a small truck drives by. The service rep was nice enough and quick turnaround but I noticed that in the field describing the issue he did not share that it was the third time in and if it's not fixed customer wants the alarm removed. We will see if this third adjustment does the trick but if not I am coming in once again and will not be in a good mood. I have little confidence it was adjusted to be honest.
10/15/2019
Jeffrey B. VERIFIED CUSTOMER
Joel was very thorough in his review to see if my vehicle needed another other items addressed. I spend a lot of time driving and obviously don’t need any issues popping up at that point in time.
10/15/2019
Johnathan V. VERIFIED CUSTOMER
Ross is on it! Customer service skills are on point. Came in for my breaks and he took care of me. I really appreciate the good people of Ford of Orange. Good service is hard to find these day. Because of that, I don't go anywhere else. I live in Fontana and commute every day to Orange so it's important to me that my car stays reliable and by doing so, I go to Ford & Mazda of Orange. Keep doing a great job!!
10/15/2019
Iliana R. VERIFIED CUSTOMER
Williams is always such a great help and remembers me! He is awesome and trustworthy
10/15/2019
Robert M. VERIFIED CUSTOMER
Lou Demarco is a very competent person who takes great pride in giving great service and making the customer Number one
10/14/2019
America R. VERIFIED CUSTOMER
Lou provided me with details about next steps for fixing my car. He was very understanding of my economic situation and told me about the possibility of setting up payment plans. He was courteous, knowledgeable, and very helpful. Thanks for making a stressful situation better!
10/14/2019
Richard S. VERIFIED CUSTOMER
My service on my car was done so quickly and efficient.
10/14/2019
Barbara B. VERIFIED CUSTOMER
Ross is great. Very helpful and personable. Thanks Ross!
10/14/2019
Steve D. VERIFIED CUSTOMER
Jason Yee and his team did a great job. Will take my raptor back!
10/13/2019
Flores E. VERIFIED CUSTOMER
Thanks so much for your good and very nice attention