I called my local Ford service dept twice & had to leave messages to try to schedule work. Never heard back. My son drove 400 miles to Orange to settle in before school started. His car had the issues after arriving. Lou was very professional & kept me up to date on the work & the work was completed earlier than expected. Thankful from Santa Cruz County.
8/20/2019
Kevin S. VERIFIED CUSTOMER
Ross was a true gentleman and helpful!
8/20/2019
Steve C. VERIFIED CUSTOMER
Always having a great experience isn’t easy, I know from my own business it takes hard work. But for 10 years I have only had the best experience getting my truck serviced. Joel has done a great job making sure we get it done!
8/20/2019
Emma C. VERIFIED CUSTOMER
Yes he helped out so much and i was really happy with the service he gave me he explained diagnosis well of what happened to the car i was completely satisfied with the service he gave me he was very nice and attentive thank you
8/20/2019
Joanne D. VERIFIED CUSTOMER
Best in service.
8/20/2019
Diane K. VERIFIED CUSTOMER
Thank you for a great experience today. I was prepared for a long wait in the customer service lounge, but my vehicle was done (and washed) in just over an hour. Awesome!
8/20/2019
Michael W. VERIFIED CUSTOMER
Joel is the best!
8/20/2019
Louie J. VERIFIED CUSTOMER
Lou was great!
8/19/2019
Gabriel K. VERIFIED CUSTOMER
Fast and efficient
8/19/2019
Alfonso M. VERIFIED CUSTOMER
Great service. But Will was unable to use my rewards points because he said I haven't clicked on the agreement. Called your rewards customer service. She said I had the agreement since March.
8/19/2019
Pedro G. VERIFIED CUSTOMER
Jason is a good customer service
8/18/2019
James B. VERIFIED CUSTOMER
Oil drips on driveway at home after. Did not clean off oil drain on shroud.
8/18/2019
Stuart P. VERIFIED CUSTOMER
Good
8/18/2019
Douglas L. VERIFIED CUSTOMER
I have been going there for 15 years. Because of Lou's service, I am serious about not coming back.
8/18/2019
Teressa H. VERIFIED CUSTOMER
Always great service
8/18/2019
Marco R. VERIFIED CUSTOMER
He is a very nice person I appreciate his service today
8/18/2019
Randy A. VERIFIED CUSTOMER
Just keep doing an excellent job!!!! Thank you.
8/18/2019
Dorothy W. VERIFIED CUSTOMER
Will was great and took care of all my needs with a smile and a courtesy manner. It was a great experience.