Ease of making an appointment and timely ness of service
8/3/2019
Lani B. VERIFIED CUSTOMER
He’s very helpful
8/3/2019
Isabel N. VERIFIED CUSTOMER
I’m happy all the personal is super professional they make good job in my vehicle thank you Edgar Barrón I appreciate your atención to me thank you
8/3/2019
Chris M. VERIFIED CUSTOMER
From the first moment on the phone with Lou, I knew my problems were solved! He and his team were the epitome of customer service, with care and attention to every detail. Knowing I’m trusting my car with a family of 6, this dealership gained my trust with their professionalism and “can-do” attitude! And to top it all off, I returned to my car with a robust cleaning (vacuum too!) and they even polished my tires. Wow! I am blown away. Thank you Lou...and team...for getting me back safely on the road!
8/3/2019
Timothy B. VERIFIED CUSTOMER
Ross went way above and beyond to help resolve the issue created by a different ford dealership. He got my car fixed the right way and treated me with respect. I’m so pleased with the staff at ford of Orange and I’ll definitely give them my business when shopping for my next ford.
8/3/2019
Fernando G. VERIFIED CUSTOMER
My service advisor Genaro was very professional and knowledgeable. It was very hassle free and I will definitely be back to service my vehicle at ford of orange
8/3/2019
Albert S. VERIFIED CUSTOMER
Ross was amazing!! Greatly appreciated service!!
8/3/2019
Deena Z. VERIFIED CUSTOMER
My service adviser added on service not required by ford per my owners manual. Then when confronted by my husband chose different words as to how he offered the service. Changed his story. All it needed was an oil change. He added on wheel alignment and 2 different air filters. Per owners manual none of this is needed for a 15,000 miles service. No body greeted me after at least 7 to 10 people walked by me while I waited to be checked in. Customer service is horrible at this dealership!!! Not sure I'll be returning for future service. We purchased our vehicle here and was supposed to be VIP's, not sure that is working out in our favor!!!
8/3/2019
Tin C. VERIFIED CUSTOMER
Good service. Nice employees. Delegent work. That's all about you.
8/3/2019
Stephen C. VERIFIED CUSTOMER
Excellent service!
8/3/2019
Ralph P. VERIFIED CUSTOMER
Nice
8/3/2019
John B. VERIFIED CUSTOMER
????
8/3/2019
Juan G. VERIFIED CUSTOMER
horrible service. made me wait over an hour because it was being "washed." once my truck was returned to me, the truck was the same, no wash. Wasted my time. horrible service!
8/3/2019
Dayanara P. VERIFIED CUSTOMER
It would be nice if someone would come out and check what i needed, I had to go and look for someone to help me.
8/3/2019
Roger J. VERIFIED CUSTOMER
I enjoyed being served by Victor; he was extremely respectful and professional at every step of our transactions. I look forward to future encounters with him.
8/2/2019
Clint M. VERIFIED CUSTOMER
I am always happy with Ross as my service advisor. He is very knowledgeable and quick to respond.
However, I do not have a good trust of Ford of Orange and feel I am not always told the truth.
8/2/2019
Andrea R. VERIFIED CUSTOMER
It was a quick and easy process. Great customer service. Always happy and satisfied when I leave.
8/2/2019
Dennis V. VERIFIED CUSTOMER
Nice if my car would have been washed like they do at dealer where I purchased my vehicle when I take in for service there.