Ive have been to Ford many times over the years, he is by far the best customer service rep I have had!
8/1/2019
Melissa G. VERIFIED CUSTOMER
William was very helpful and informative. He was a great service rep!
8/1/2019
California Safety. VERIFIED CUSTOMER
The vehicle originally went in for a recall and the check engine light was part of the recall in replacing the catalytic converters. During the first visit all they did was reprogram the computer that was part of the recall but failed to check the check engine light before erasing the code and did not replace a catalytic converters. After we had picked up the vehicle the following day check engine light came back on for the original problem p0420 and p0430 codes. Catalytic converters. Inconveniently we had to take the vehicle back and they ended up keeping it for an extra week and two days before finally finishing the vehicle for its initial recall
8/1/2019
Stuart A. VERIFIED CUSTOMER
Lou was great. I did have to wait a long time after told my F250 was ready due to the wash.
8/1/2019
Billy N. VERIFIED CUSTOMER
Thomas was one of the best service writers i’ve ever delt with, he is a very good representative for ford of Orange. Thank you Bill Nickel
8/1/2019
John L. VERIFIED CUSTOMER
There is no detail about the tread depth remaining on the tires in the paper receipts. I would have liked to have that information.
8/1/2019
Dee S. VERIFIED CUSTOMER
Everyone at Ford of Orange was extremely friendly and helpful. Made for a good experience and definitely would recommend this Service team!
8/1/2019
Frank A. VERIFIED CUSTOMER
Ross was great to work work. He made sure I was informed about what was happening with my truck.
8/1/2019
Steve D. VERIFIED CUSTOMER
Joel is top notch
My wife has a FRS Toyota of Orange Ott to learn from him
Joel knows how to make a customer feel valued and appreciated
8/1/2019
Phillip S. VERIFIED CUSTOMER
Lou was great to work with and as usual the service department is top notch
8/1/2019
Cemal T. VERIFIED CUSTOMER
Thank you Joel.
8/1/2019
Maria D. VERIFIED CUSTOMER
Always satisfied with the great customer service!
8/1/2019
Jonathan V. VERIFIED CUSTOMER
Great to work with!
7/31/2019
Dan F. VERIFIED CUSTOMER
Fast friendly and thorough.
7/31/2019
Timothy M. VERIFIED CUSTOMER
Lou was awesome!
7/31/2019
Aida M. VERIFIED CUSTOMER
There was a scratch on the hood of my car that was not there
7/31/2019
Steve K. VERIFIED CUSTOMER
Yes you all did a great job thank you.
7/31/2019
Raymond Wesley. VERIFIED CUSTOMER
My issue was addressed professionals. Lou did a great job
7/31/2019
Deborah W. VERIFIED CUSTOMER
The tech that changed my light blub forthe brake light scratched my car
Im waIting for touch up paint
Im upset
7/30/2019
Veronica R. VERIFIED CUSTOMER
Excellent customer service and care by my representative Victor Barron!