I took my Mustang in for an airbag recall and had them look at my air conditioning that was blowing out hot air. I was told there was a fault with the blower switch, costing several $500+, so I had them replace it. When I picked my car up the air conditioning still didn't work. When I took it back I was told there were actually two faults. The other, more OBVIOUS fix, was to recharge the compressor for a $180. I asked why didn't you tell me that the first time, I would've had you recharge it first then see if it worked. Sure enough, after I told him to go ahead and recharge it, it worked, shocking! He told me it was his mistake and said sorry, but his mistake cost me $500+.
Now I'm a grease monkey myself and know a little bit about cars but for some reason I wanted to trust car dealer service, again. That part is my fault.
5/25/2019
Jeffrey T. VERIFIED CUSTOMER
Edgar is great, I request him every time I come in.
5/25/2019
Diego O. VERIFIED CUSTOMER
Thank u for victor !! Fast and great service !
5/25/2019
Inc. P. VERIFIED CUSTOMER
Edgar does an excellent job taking care of us and our vehicles. So appreciative!
5/25/2019
Richard A. VERIFIED CUSTOMER
Keep the good work up
5/25/2019
Terry T. VERIFIED CUSTOMER
He kept in contact with me so that I knew when my vehicle’s Service was completed.
5/25/2019
Alex S. VERIFIED CUSTOMER
Joel was really nice and was in and out in no time thank you.
5/25/2019
Cynthia J. VERIFIED CUSTOMER
He was quick and professional
5/24/2019
Arnold R. VERIFIED CUSTOMER
Good job thank you
5/24/2019
Logan B. VERIFIED CUSTOMER
In and out in half the projected time to fix the tailgate. Friendly service all around.
5/24/2019
Catherine N. VERIFIED CUSTOMER
I was choking at the exorbitant diagnostic fee, but Will Hamilton was fantastic!
5/24/2019
Sarah S. VERIFIED CUSTOMER
The guy who took care of me was very nice. I wish they would kind of give you a heads up as to how long the service will take prior to arriving. Just so you can prepare accordingly. Also I received a message and responded back to preform the service they recommended. When I got there they didn’t get my message, therefore they didn’t do it. I feel like maybe they should have called if they didn’t get a reply back within a few minutes? Especially since there system might be faulty.
5/24/2019
Zandra M. VERIFIED CUSTOMER
i took my car in for service and Genaro was very informative and was able to diagnose my car and gave me great explanations to what services I needed. He made me feel comfortable that I was getting the best service for my money and I am happy with the outcome. I will definitely be back to ford of Orange. Thank you Genaro
5/24/2019
Elisa R. VERIFIED CUSTOMER
Ross was friendly and professional.
5/23/2019
Nazzareno Electric. VERIFIED CUSTOMER
Joel did a great job, as usual.
5/23/2019
Ryan S. VERIFIED CUSTOMER
William is why I keep coming back! He is an awesome employee and i will continue to use your services because of the quality of service her provides!
Thank you for taking such great care of my ST!
5/23/2019
Christine S. VERIFIED CUSTOMER
Genaro and the entire service department were kind, fun and helpful. I purchased my car at Theodore Robins, but prefer Ford of Orange for all my Service needs
5/23/2019
Lynn S. VERIFIED CUSTOMER
Ross was very professional and accurate. Very good experience.
5/23/2019
Randy I. VERIFIED CUSTOMER
My air freshener and some documents that I had clipped on the driver side sun visor we're just thrown in the backseat. There was also plastic, from what I'm guessing was to cover the seat, and a service tag that wasn't properly thrown away and was just left on the floor behind the driver side seat.