Great service in a timely manner and Ross was super helpful and made me feel at ease and comfortable.
Ty!
4/11/2019
Randall Martindill. VERIFIED CUSTOMER
I came in at 5pm for a oil change and he made it happen
4/11/2019
Cary E. VERIFIED CUSTOMER
Waited for a call, service was completed in a timely manner manner and I was called promptly.
4/10/2019
Arturo G. VERIFIED CUSTOMER
Great service
4/10/2019
Douglas R. VERIFIED CUSTOMER
Thank you Jason . Job 1
4/10/2019
Cathy M. VERIFIED CUSTOMER
Edgar is a consummate professional who consistently exceeds my expectations. Edgar is engaging and thoughtful. I had my driver side headlamp replaced and Edgar took care to get it done as quickly as possible! Thank you, Edgar!
4/9/2019
Elizabeth M. VERIFIED CUSTOMER
Ross was very friendly and helpful..much appreciated!!!
:)
Thanks!
4/8/2019
Mr Mary. VERIFIED CUSTOMER
Edgar helped me with my mobile phone Magic Mount. I thought that I was going to have to buy a new one to replace the one I bought during my prior service visit, because the adhesive magnet detached from my phone during its first use. He used crazy glue to stick it back on and now it works well. He went above and beyond just helping me with my service.
As far as the dealership waiting room goes—Ford needs to improve the experience. I needed a quiet workstation. No one would turn down the TV even though I was the only one sitting in the waiting area. Very unrelaxing experience. Also, soccer and football on the TV every time I come in conveys a male focused culture. Yuck!!! So old school.Ford also needs to get my name right. I am a female and my name is Mary Miller. Your CRM system is not effective at personalizing the communication.
4/7/2019
Sean B. VERIFIED CUSTOMER
I had a few problems with my car, didn’t know who to talk to but mr Olivio helped me out and stayed in contact with me the whole time keeping up to date. Great guy and personality to work with as wel.
4/7/2019
Jerry W. VERIFIED CUSTOMER
Edgar is a great guy. Always helpful and very professional.
4/7/2019
Cynthia L. VERIFIED CUSTOMER
Joel was very efficient fast and friendly.
4/7/2019
Arlene D. VERIFIED CUSTOMER
Great service from Edgar!
4/7/2019
Christian A. VERIFIED CUSTOMER
It was very professional and thorough when explaining the repairs on my vehicle and the communication was very good as well.
4/7/2019
Mark K. VERIFIED CUSTOMER
Great service from you Ford of Orange team. Victor explained all the service required and kept me informed of the progress. Happy with the service received. Will continue to use Ford of Orange for both of our Fords.
4/7/2019
Luz G. VERIFIED CUSTOMER
Very frendly and profesional
4/7/2019
Steve M. VERIFIED CUSTOMER
Joel always does a good job for me.
4/7/2019
Christopher H. VERIFIED CUSTOMER
Thank you
4/7/2019
Theresa H. VERIFIED CUSTOMER
William helped to offset the reoccurring problem relating to the wheel baring w/my 2016 Ford Edge. This was the third time at Ford of Orange. Hoping Ford manufacturing will take notice if this issue persists.
4/7/2019
Mr Saul. VERIFIED CUSTOMER
Thanks!
4/7/2019
Bradley B. VERIFIED CUSTOMER
Ross was awesome! 100% on top of it! For sure will be doing maintenance with him from here on out! Thanks Ross!