At the time of check-in it would be nice to be given an approximate time estimate.
In addition, any service coordinator should be able to pull up a status work update. I was told I had to return to my intake service coordinator in order to find out the status of my car.
All I was having done was replacing the headlamp. my check-in was 10:19 and at 11:35 was told another 15-20" - without a car wash.
Thank you!
1/1/2019
Mr Thomas. VERIFIED CUSTOMER
I asked 2 Service Reps about the “Service Tire Mobilty Kit” warning. They both had a vague understanding of what was required. Both promised to find out the details and neither one did. The last even promised to call me but never did. I still would like to know what the service entails and how much it costs, even though I’m sure I would not spend money on this type of system.
1/1/2019
Antonio R. VERIFIED CUSTOMER
Went in for a spare tire repair. Told them I had used the kit of my Ecosport on the tire that went flat. Was never asked or told if wanted to replace the kit or if I wanted a spare tire.
1/1/2019
Dorothy W. VERIFIED CUSTOMER
Only thing was I waited 30 min fir my car to go home and it was already parked out front but I was in waiting room and didn’t know! My advisor was at lunch or I’m sure it wouldn’t have happened. Overall was a good experiebce
1/1/2019
Pedro G. VERIFIED CUSTOMER
Jason is a good helper and very nice
Thank you
1/1/2019
Mr Pedro. VERIFIED CUSTOMER
Gorani was very helpful on every detail. Explain everything step by step, also talk to me very respectfully and no pressure on what I needed to get done. Very efficient and said that he would try to fix the car as soon as possible an he did so. I'm very thankful, I'll always trust him with my car. Thank you
12/31/2018
61859 Kevin. VERIFIED CUSTOMER
Victor was excellent.
12/31/2018
Shannon M. VERIFIED CUSTOMER
Genaro was very helpful, he answered my questions and understood my concerns and he was very professional, great customer service and I appreciated his expertise. Ford of Orange has continued to look out for my vehicle and always with great customer service. I am thankful and I appreciate you taking the time to ask. Happy New Year!
12/31/2018
Chris R. VERIFIED CUSTOMER
Your great service is always appreciated!
Thank you for getting my daughters car finished so she can return to Colorado.
12/30/2018
Richard P. VERIFIED CUSTOMER
Genaro was great. He was pleasant, respectful, knowledgeable and very professional. Thank you Genaro for making car maintenance a little more easy to deal with
12/30/2018
Mr Marcos. VERIFIED CUSTOMER
Todo bien gracias.la sala de espera un poco incomoda pero bien
12/30/2018
Christina Z. VERIFIED CUSTOMER
William did a great job. He did all items that I requested. I would use him again as my service Advisor.
12/30/2018
Omar R. VERIFIED CUSTOMER
He was informative and helpful and followed up very quickly. A great experience. Thank you
12/30/2018
Caroline V. VERIFIED CUSTOMER
Both Joel and Junior were very helpful and they know their stuff!! Thank you for a well run place. And my car is working great. Thanks to all????
12/30/2018
Mr Thomas. VERIFIED CUSTOMER
Great service by everyone I encountered
Thank you!
12/30/2018
Raymond N. VERIFIED CUSTOMER
I like bringing my truck to Orange Ford because they do a great job
12/30/2018
David D. VERIFIED CUSTOMER
Will was great. Great service!
12/30/2018
Linda L. VERIFIED CUSTOMER
Quick service Ross was polite and knowledgeable
12/30/2018
Mark K. VERIFIED CUSTOMER
Very satisfied. The service technician found a damaged tire during vehicle safety inspection and notified us. Thank you for you attention to possible problems.
12/29/2018
Mr Saul. VERIFIED CUSTOMER
Thank your for the great service I have always received.