Mazda of Orange Auto Repair Service Center

Tom was extremely nice and helpful

Thomas Owens was wonderful, he handled our repair professionally and efficiently. I loved how he communicated with us every step of the way. We had our car back on the road in record time. I will be specifically requesting Thomas Owens in the future. Thank you!

Great service

Luis was very friendly and helpful. He was able to answer all our questions and guided us through the process.

Thank you again!

Couldn't wait til my next service to see Luis and get the same excellent service. Thanks Luis and Mazda of Orange!

Paisley always deliver superior service and outstanding costumer approach thanks again Nelson P

Good customer service.Very articulate and to the detail.Very Pleased with everything.

Mohammed was very professional and explained all required services, as well as answered all my questions. Thanks!

He was quick and very helpful

He was very polite and also kind at explaining my questions on the check up result. He was great.

Good service

Always friendly, and great communication.

QUALUTY CUSTOMER SERVICE ALWAYS!!! AND ?? MY MAZDA. OWNED A LEXUS FOR MANY YEARS. BUT!!! L?????? MY MAZDA

Mohammed was entirely professional and showed a degree of empathy. My closed sunroof basically exploded Sunday outward on the 57S as I was travelling about 65 mph with no warning. There was little glass left in the frame. He shared my relief that I maintained control of my vehicle, didn’t crash, and that the sliding headliner was closed so I wasn’t sprayed with glass projectiles. Mohammad did not hesitate offering me a loaner vehicle. I truly appreciated that!! A day and a half later his Service Manager contacted me to tell me my 7year 115K mile warranty would not cover it. He explained since there was no recall in the sunroof, Mazda could not cover it as a defect. He was doing his job. It just took way too long to relay this to me, and then stated “ a rock broke it” as if he had god-like powers. He did not say “likely”, or “probably”. He said it with an arrogant condescending tone. I have been a lifelong Mazda customer. I purchased that vehicle there. I brought my vehicle in for service routinely and exclusively to Mazda of Orange because I trusted the brand and I tend to be loyal to a fault. I always give excellent reviews when deserved. Manager also insisted I go thru my comprehensive insurance with USAA. USAA was dragging their feet also and pushed the inspection out a week after telling me it most likely would not be covered, so i retrieved my vehicle from Mazda. Its Friday, I have an independent glass shop working on it with **** used after-market glass which I wanted to avoid but I just need this fixed so I can trade it in for a better on-Mazda brand. I will be glad when this is over, and I have a new vehicle.

Paisley makes getting my car serviced easy and clear. She kept me informed along the war. Very helpful.

Mo was awesome. Probably the best service that I received from Mazda of Orange. He was honest and helpful with the work that needed to be done to my car, after Mazda of Riverside tried to get extra money out of me by saying my spark plugs needed to be replaced AGAIN. I’m glad I can count on Mazda Orange for my service.

She was helpful and very informative. Answered all the questions I had and helped me with what I needed.

Thank you for all work on car

Loaner vehicle had trash left in it. Gross