I had to reschedule my appointment 3 times because the part was not available with the initial appointment on May 6. The part became available, as per Thomas Owens, on May 15. However, when I called the person I spoke with said the part had not come in. Thomas’s voice mail was always full so I never got to speak with him. I had asked that I be called when the part came in, that never happened. I feel the communication within the service departneefs a lot of improvement. Even though everyone said they were making a note of what I wanted, they must have been making these notes in a foreign language. Plus, every time I called and asked to be transferred to Nazda Service, the receptionist ALWAYS transferred me to the Ford Servuce. She needs to be be fired!
5/30/2019
Donald Z. VERIFIED CUSTOMER
Tom is a cut above many... as he’s always been of superlative assistance....
5/30/2019
Tim &. VERIFIED CUSTOMER
Service was quick and the vehicle fully inspected.
5/30/2019
Varney Lynette. VERIFIED CUSTOMER
Tom is always very accommodating and helpful. I’m very pleased with his level of service.
-LVarney
5/30/2019
Nancy K. VERIFIED CUSTOMER
Tom was very helpful and provided the information to service my car in a friendly and professional manner.
5/30/2019
Roberto C. VERIFIED CUSTOMER
Great Service!!
5/26/2019
Joy M. VERIFIED CUSTOMER
I always get excellent service when I bring my car in, or even just stop by with questions. Tom is always accommodating and wonderful to deal with.
5/26/2019
Berumen Maria. VERIFIED CUSTOMER
I always have to wait at least 10 minutes for someone to come and help me when I first arrive. The last time I took my car to replace the driver door panel someone made a dent on the window frame and a scratch below the driver door window so now I have to waste my time to take it back to get the damage repaired
5/25/2019
Suzanne M. VERIFIED CUSTOMER
Paisley is amazing!
5/25/2019
Barbara P. VERIFIED CUSTOMER
Luis was professional, polite, and smiled;he gave me excellent customer service! The whole process was so smooth. I was very happy with everything
5/23/2019
Sheryl R. VERIFIED CUSTOMER
This is the first time I’ve been to Mazda of Orange since 2016 and what a complete improvement in your service at the service department. Paisley was awesome and answered all my questions and responded to my texts in a timely fashion. Thank you
5/23/2019
Sammy C. VERIFIED CUSTOMER
Very professional
5/23/2019
Sharon C. VERIFIED CUSTOMER
Paisley is the Best. When I bring in my suv,I know that it will be taken care of. She talks to me and helps me to understand
5/23/2019
Marylou F. VERIFIED CUSTOMER
She’s a professional employee of yours!!!
5/23/2019
Jesus M. VERIFIED CUSTOMER
Like the service just that I had to come back for my signals lights but other then that everything was excellent thank you