I dropped my car off w/15,270 miles on the odometer. Attendant recorded that on the paperwork. Paperwork received at time off pick up & purchase stated ‘odemeter out’ At 15,271. Actual mileage on odometer was 15,994.
Called dealer immediately to speak w/Supervisr to recieve explanation on discrepancy. Service manager could provide no explanation for the additional 20+ miles. I am leasing this car, so the added unexplainable mileage is not ideal. I usually experience great service at this dealer & was very disappointed w/this issue. I will be reporting to the Better Business Bureau of Automotives for further investigation.
12/28/2018
Terisa D. VERIFIED CUSTOMER
Thomas was very professional, courteous and helpful. He kept me informed of the status of the repairs on my car and notified me right away when it was ready for pickup.
12/28/2018
Sergio G. VERIFIED CUSTOMER
She was great very helpful!
12/28/2018
Steve P. VERIFIED CUSTOMER
Sarah is the Goddess of Cars!
12/27/2018
Jerry R. VERIFIED CUSTOMER
Erik is always the highlight of our visits. He makes us feel welcome like family and always is tentative to our needs and wishes, pure excellence!!
12/27/2018
Lane Z. VERIFIED CUSTOMER
Thomas customer service is great and very professional on keeping us informed with our vehicle.
12/27/2018
Scott C. VERIFIED CUSTOMER
Fantastic service today. He brought something to my attention I never would have imagined. Thank you!
12/27/2018
Manh L. VERIFIED CUSTOMER
Received excellent service from Thomas Owens. Thank you and at NazdaMerry Christmas to all at Mazda of Orange.
12/24/2018
Garry L. VERIFIED CUSTOMER
Very professional and made my visit pleasant
12/23/2018
Enrique B. VERIFIED CUSTOMER
Great customer service
12/22/2018
Georganne V. VERIFIED CUSTOMER
Nice experience and all my questions were answered and concerns addressed. Thank you.
12/21/2018
Ralph C. VERIFIED CUSTOMER
Erik was excellent! He took care of our car problems immediately.
12/20/2018
Mr Jose. VERIFIED CUSTOMER
Erik has consistently provided excellent customer service every time
I bring in my Mazda 6 and CX-5 for maintenance work. As a service advisor he is knowledgeable, helpful, honest and takes that extra step to satisfy the customer.
12/20/2018
Walter F. VERIFIED CUSTOMER
Very professional and above all very timely and courteous
12/20/2018
Mr Paul. VERIFIED CUSTOMER
She was great, kept me informed on the progress of my vehicle
12/20/2018
Elisa S. VERIFIED CUSTOMER
Everyone was very nice and pleasant and handle my car in a timely manner I appreciate the fact that they got my car done on time and ask me any questions that I might have. Very good customer service
12/20/2018
Adara O. VERIFIED CUSTOMER
Very professional, Sarah gives great service. Makes everyone feel special.
12/19/2018
Mr Kevin. VERIFIED CUSTOMER
Always fast and friendly! Very knowledgeable.
12/19/2018
Lani G. VERIFIED CUSTOMER
Erik is great. I’ve worked with him once before on another Service visit and he is professional and efficient.
12/18/2018
Charles L. VERIFIED CUSTOMER
Sarah Is top notch in virtually every cateogory of service. Her customer service skillset is unparalled. Coupled with her knowledge, my experience was nothing was very enjoyable. Thank you Sarah