Communication could definitely be improved. I would always be the one calling for status updates and 99% of the time my service specialist did not answer the phone and I would leave a voicemail. I’ve asked several times for quotes for future work invluding new brakes and a front casing replacement and each time service team has forgotten. My experience at Keyes Audi was much more engaging and thorough with amazing customer support. Calabasas needs to raise the bar. I’ll bring my service elsewhere.
3/22/2019
Matthew M. VERIFIED CUSTOMER
Excellent communicator, very helpful!
3/21/2019
Steve M. VERIFIED CUSTOMER
She did a great job
3/21/2019
Tasneem A. VERIFIED CUSTOMER
Lyndsey was great made sure everything was taken care of for me.
3/21/2019
Franklin R. VERIFIED CUSTOMER
Thank you for courteous and competent service and especially good communication along the way.
3/21/2019
William B. VERIFIED CUSTOMER
Rafael was great. He took excellent care of me and my car.
3/21/2019
SANAZ T. VERIFIED CUSTOMER
I appreciate everything Audi did for me! Great service management as well.
3/21/2019
Judy S. VERIFIED CUSTOMER
Angel was not the person who helped me. John Eshelman, the most professional, attentive, effective and kind service manager did. John is-and has ALWAYS been- exceptional.
3/20/2019
ERANTZERI C. VERIFIED CUSTOMER
Questioning why car had 48 miles added, and almost half of gas of tank used, during a one-day sensor-replacement service. Please contact me.
3/20/2019
Matt S. VERIFIED CUSTOMER
My service experience was great as always.
3/19/2019
Yumeng T. VERIFIED CUSTOMER
Everyone at the dealership is helpful and friendly. Lyndsey is awesome.
3/18/2019
William M. VERIFIED CUSTOMER
We should inform when the job will be completed and if this is not done by the time, the customers should know the new timings. I was not informed even after 5 hours just for simple service . Finally, I had to call to find out . Don’t want if this is the way your organization work as this was my first time. I have a good experience to work with other companies May be representative was very busy.
3/18/2019
Fredric E. VERIFIED CUSTOMER
Excellent service. Thank you!!
3/17/2019
Donald P. VERIFIED CUSTOMER
Lyndsey was thorough, and provided the complex information in simple and easy to understand terms. My car was cleaned and service was great. Thanks!
3/17/2019
DAVID S. VERIFIED CUSTOMER
Rafael was very professional and handled everything quickly and confidently. I’ll come back to get my car serviced there because of the way he handled what I needed.
3/17/2019
Nufar S. VERIFIED CUSTOMER
Rafael was awesome. He is very customer oriented and made me feel like part of the Audi family. He explained everything in detail, and made sure I understood.
3/16/2019
Ryan V. VERIFIED CUSTOMER
Lindsey was outstanding in every way. She really went the extra mile to help my wife get her car fixed while I was out of town and made her feel very comfortable with the whole process, including getting her a loaner vehicle that she was comfortable in, and even getting the work done earlier than expected. This was really a great service experience and much appreciated!
3/16/2019
Marc B. VERIFIED CUSTOMER
John has surpassed every individual including your general manager in every way! He is a complete gentleman! I must also add the young man/cashier is fantastic and also has wonderful people and customer service skills!
3/15/2019
Gail S. VERIFIED CUSTOMER
Rafael took excellent care of me and my car. Kudos