Rafael did a great job. I was very unhappy with the purchase of a preowned Audi Q7 and Rafael was able to fix all the problems in a timely and professional manner. I am very satisfied with the level of service he provided.
2/27/2019
David D. VERIFIED CUSTOMER
The only issue was your car wash service was not working.
2/27/2019
Sowmya M. VERIFIED CUSTOMER
Rafael is just amazing, proactive and considerate. Mostly, he sets expectations and manages them. I lead a customer team for a tech company and spend a tremendous amount of time to builld and shape someone like him on my team.
Audi is fortunate to have Rafael.
2/27/2019
Steve R. VERIFIED CUSTOMER
Thank you Lindsey you're the best.
2/26/2019
Jean A. VERIFIED CUSTOMER
John is great and helpful !!
2/26/2019
GARY B. VERIFIED CUSTOMER
John was great. However the passenger seat belt was not reattached after the recall repair was made.
2/25/2019
Stephen S. VERIFIED CUSTOMER
Lyndsey was very professional. She kept me updated on the status of my vehicle.
2/25/2019
JOELLEN W. VERIFIED CUSTOMER
Angel is great and very helpful. My complaint has nothing to do with him.
My only problem was that the part ordered was incorrect and now I have to come back out in a month or so to try again. It’s inconvenient.
2/24/2019
Matthew B. VERIFIED CUSTOMER
Lyndsey was very helpful and polite. Very efficient in her work. Did not have to wait. Great working with her.
2/24/2019
Carlos C. VERIFIED CUSTOMER
Lyndsey’s service was great. However, I didn’t get a courtesy vehicle wash. Shouldn’t that be standard? My appointment was 12/21 at 12:25 pm and I didn’t get my vehicle back until 12/22 at 1:41 pm with no loaner vehicle.
2/23/2019
Charles M. VERIFIED CUSTOMER
Thanks for your help
Appreciate John and his team
2/22/2019
Barry W. VERIFIED CUSTOMER
Rafael always goes the extra mile to give top notch customer service.
2/22/2019
David L. VERIFIED CUSTOMER
John is fabulous.
Very knowledgeable
2/22/2019
RICHARD G. VERIFIED CUSTOMER
John is great!
2/22/2019
Jonathan Andrea. VERIFIED CUSTOMER
And grateful for John Eshelman also!
2/21/2019
Aldo A. VERIFIED CUSTOMER
John kept me posted daily on the status of my vehicle. Great customer service since day 1.
2/21/2019
Dimitry M. VERIFIED CUSTOMER
Excellent.
2/21/2019
Peter P. VERIFIED CUSTOMER
Lindsey is knowledgeable , attentive, considerate service advisor, answers questions thoroughly, makes sure to resolve my customer concerns