We were treated kindly and with respect, however the repair was not completed correctly the first time. Based on customer service alone, we will continue to use this dealership. We are satisfied with the outcome.
12/22/2018
Spencer S. VERIFIED CUSTOMER
Great job, thank you
12/22/2018
Darren C. VERIFIED CUSTOMER
Lyndsey is the best and has always taken care of me. Thank you!
12/22/2018
JORY W. VERIFIED CUSTOMER
Vehicle bumper damaged by dealer. Service tech was rude. Repair incomplete and have to bring vehicle back again. 1st time Repair took a week. No apology.
12/21/2018
DAN C. VERIFIED CUSTOMER
Great job
12/21/2018
IGOR D. VERIFIED CUSTOMER
repair took 3 times longer than initially stated
Loaner had broken passenger window. When request to change loaner, the answer was that “we are out of loaners”
And finally, car was returned unwashed
12/21/2018
Mathias F. VERIFIED CUSTOMER
John took care of what was needed in a great way. First class. Thanks John
12/20/2018
JIM S. VERIFIED CUSTOMER
1. Had brand new tires installed as well as other things. When I drove about 5 minutes on the 101 freeway, the low tire pressure indicator lit up saying I had low pressure in my left front tire. What? With 4 new tires. ( I had no time to drive back that day..). Got home and checked pressure on all 4 tires. Both fronts we're 40 psi and rears were 43. I went to the mmi and told the car to SAVE new tire pressure. This removed the fault.
2. Your dealership is the only one that does not give a courtesy wash. (This is the first time that I ever had the car serviced in it's 6 year history that I can recall that it did not get a courtesy wash. ). I assume your dealership does not provide this service. The car was especially dirty after the new tires were installed. Sidewalls were filthy.
3. On a positive note. I really appreciate the troubleshooting commentary by the service tech that worked to fault isolate the reason for my fault indicator light. (Bad hose associated with my supercharger). The light has not come back on as of this text message.
JIM S
12/20/2018
Christopher H. VERIFIED CUSTOMER
Rafael is a good man with a big heart.
12/20/2018
Penelope B. VERIFIED CUSTOMER
John has been taking care of me and my daughter for a decade now whenever we have had Audi car concerns and has always been helpful and fair. As a woman that means a lot as I don’t know or want to know what is under the hood, I just want it to work and I want to feel safe. John makes sure that is the case and I appreciate it.
12/20/2018
KAMALA W. VERIFIED CUSTOMER
Rafael always delivers great service! He explains everything well, has good info on new cats, gives me timely updates and is fun to chat with.
12/20/2018
Lisa N. VERIFIED CUSTOMER
Job well done
12/20/2018
JOEL G. VERIFIED CUSTOMER
Your car wash washer was not functioning so no clean car.
But he did offer wash later but I'd have to wait.
12/20/2018
DONALD L. VERIFIED CUSTOMER
Always feel confident when dealing with John
12/19/2018
MICHAEL L. VERIFIED CUSTOMER
John,
Thanks for working with Precision Auto body and recalibrating the bumper sensors. Your the best advisor hands down
12/19/2018
RONNI E. VERIFIED CUSTOMER
Rafael is patient and knowledgeable. I completely trust him. I am a recent widow who know very little about my car (except the seats are beautiful). Rafael was helpful. I will be back for my next services for sure.
12/19/2018
JOSEPH G. VERIFIED CUSTOMER
As always Angel was very helpful and prompt
12/19/2018
Robert T. VERIFIED CUSTOMER
Lindsay is the best!!
12/18/2018
GERARDO Y. VERIFIED CUSTOMER
Bad service. Will not be coming here or recommend.
12/18/2018
Peter T. VERIFIED CUSTOMER
Lyndsey by far is your best service advisor. I saw her treat all customers with respect and gave them her attention. She should be your most valuable employee of the year.