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Real Reviews from VERIFIED CUSTOMERS
Simon B. VERIFIED CUSTOMER
The care, professionalism, and quality of service to my vehicle were excellent. The issue I had during my recent visit was that too many of your employees were not wearing masks, or were wearing them incorrectly (nose showing, used as chin guards, etc.). I was seating to the small table near the lounge area (that K5 looks gorgeous by the way), and could see multiple employees congregate in a small office cubicle across from me, without masks, and not socially distancing. Multiple employees and customers have also passed by me within the 90 minutes or so of my service appointment, also not following the mandate. I am concerned by the lack of ongoing cleaning protocols–the table top had clearly not been wiped prior to me sitting down. Finally, I’m also deeply concerned by the lack of staff asking each other, and customers, to keep compliant with the mask mandate. While I love the service I’ve received since my purchase of my 2019 Kia Optima in April 2019, my health, and the health of my loved ones is more important. I will therefore stop using your services until your practices have aligned with other retailers’ standards, and the situation as a whole has improved.
8/7/2020
Mary J. VERIFIED CUSTOMER
Awesome experience
8/6/2020
Cheryl M. VERIFIED CUSTOMER
Service associate Anthony was so nice. Gives me confidence that my problem will be resolved, which it was. Second time in for a trunk issue which another dealership failed to resolve over six months..I brought it in to your dealership on two occasions and both times my issue was resolved in one visit, with no loaner car needed Next Kia puchase...I WILL come to Bedford!
8/6/2020
Mariclaire S. VERIFIED CUSTOMER
Great service and quick turnaround. Thanks James!
8/6/2020
Laverne W. VERIFIED CUSTOMER
Went in for a tire rotation and oil change. Had a problem with my front end, Kia recognized and repaired it (Zero cost me me!). Did not mind waiting, the social distancing was good, everyone “masked up” and refreshments were provided for whoever wanted. Good looking out!
8/6/2020
Tiffany J. VERIFIED CUSTOMER
Thank you for your awesome customer service each visit. It’s always a pleasure
8/5/2020
Alexander S. VERIFIED CUSTOMER
Great job as always from this place
8/5/2020
Barry E. VERIFIED CUSTOMER
I will, and I have found Kia of Bedford also to provide quality of service to me always.
8/5/2020
Kimberly E. VERIFIED CUSTOMER
Yes and No answer. The service to my car was good but y he customer service regarding my Waranty I canceled was slow in processing my paper work. I was told I was not getting my deposit back, I read my agreement and I am due a full refund
8/5/2020
Katina R. VERIFIED CUSTOMER
James was very respectful and took his time to explain things I did t understand. Keep up the good work James
8/5/2020
SANDRA F. VERIFIED CUSTOMER
Didn't see the actual mechanic but they said nothing was found
8/5/2020
SHANNON K. VERIFIED CUSTOMER
GENTLEMAN WHO ASSISTED MY DAUGHTER WAS VERY NASTY AND SHE DIDN'T LIKE HIS SERVICE AT ALL
8/4/2020
Deneen W. VERIFIED CUSTOMER
Very professional was in and out in no time.
8/4/2020
Mark G. VERIFIED CUSTOMER
My clock was set to wrong time. There was a screw that did not go on my car fell out onto my garage floor.
8/4/2020
DOLITHA M. VERIFIED CUSTOMER
Very good Customer service
8/3/2020
CHARLES K. VERIFIED CUSTOMER
Jim is always outstanding. He and Eric are the reasons I continue to get my car serviced at the dealership, and have referred many of my employees there to purchase vehicles.
8/1/2020
Venkat A. VERIFIED CUSTOMER
As always, hendoes the best for me. Nice recommendations on how to maintain my vehicle in good shape.
7/31/2020
Valirae R. VERIFIED CUSTOMER
Keep up the good work
7/31/2020
Reginald S. VERIFIED CUSTOMER
Eric was wonderful. His skills and fast service was above expectations. If you need service here at Kia of Bedford, check out any of the service advisors, but ask for Eric
7/31/2020
ANASHIA B. VERIFIED CUSTOMER
Anthony was amazing and stayed on top of things he was really nice!
7/31/2020