My oil filter was left off my vehicle. I have to wait til monday to get my vehicle serviced and I drove it to Fort wayne, Indiana.
7/17/2020
Robert J. VERIFIED CUSTOMER
Jim is always a professional and very belpful
7/17/2020
Kathryn B. VERIFIED CUSTOMER
Jim is always nice, helpful and professional.
7/17/2020
Venkat A. VERIFIED CUSTOMER
excellent guy Eric, he always does the best for me. He is an excellent human being.
7/16/2020
Eddie B. VERIFIED CUSTOMER
Great service as usual! Anthony M was amazing! Great customer service
7/15/2020
Karl W. VERIFIED CUSTOMER
Timely service.
7/15/2020
Althea G. VERIFIED CUSTOMER
The service was good and I was told it would be about 1 hour but in fact it was more like 30 mins
7/15/2020
Salena W. VERIFIED CUSTOMER
Eric was very helpful and polite the service was awesome
7/15/2020
Charmaine P. VERIFIED CUSTOMER
On point.
7/15/2020
Melvin D. VERIFIED CUSTOMER
I have been a customer of Kia of Bedford since 2013 and I am on my third lease. I have always been very pleased with the customer service I have received over the last 7 years.
7/15/2020
Sheila H. VERIFIED CUSTOMER
Eric was very kind and answered all my questions and my concerns about my vehicle. Thank you for having such a personable staff.
7/14/2020
Angela R. VERIFIED CUSTOMER
Eric is always friendly and helpful
7/14/2020
Lucy P. VERIFIED CUSTOMER
Eric and the team are great!
They are truly the best.
7/14/2020
Lynette P. VERIFIED CUSTOMER
When I bring my car in for service I expect to get it back in the same condition or better. I was left with a hole in the bottom of my vehicle and told that I brought it in that way. It was obvious that the service technician broke the panel in the front of my car during an oil change. I also didn’t appreciate the treatment from the service manager in trying to rectify the broken panel. I was made to feel as though I had to be squeezed in to fix the problem that was caused by the service dept. and was told by the manager that when I come in “everyone remembers who I am” so I won’t have any problems bringing the car back for repair as though I was an issue that needed to be “handled.” I have purchased and leased several
cars from Kia and this is not the first time I was not satisfied with the service department however I kept coming back for the buying experience. This will be my last car from Kia of Bedford due to the failed “customer service” of the “service dept.”
7/14/2020
Brittany S. VERIFIED CUSTOMER
James was wonderful to work with, took care of all my needs!
7/14/2020
Carol R. VERIFIED CUSTOMER
The team there are always friendly as usual.
7/14/2020
LENORA G. VERIFIED CUSTOMER
Eric is always professional, he is a very nice guy and always makes you feel welcome and special!
7/13/2020
Iman P. VERIFIED CUSTOMER
They tried to give me back my car unfixed twice. I don't appreciate how the one guy was rude and forceful. Made me feel uncomfortable. I probably won't come back.