Got me in and out very timely and so helpful explaining what need to be done. Made me feel warm and welcome as I left with a smile on my face.
6/8/2020
CHARLOTTE B. VERIFIED CUSTOMER
I have no issues with your service, so continue the good service customer service and Thank you.
6/8/2020
Vanita L. VERIFIED CUSTOMER
Eric Livingston answered every question I asked and was very polite.
6/6/2020
Ileta T. VERIFIED CUSTOMER
Eric,
Service was excellent and friendly. He explained all that was done and if I needed something fix like my wiper blades. He also took care of me as soon as I pulled into the garage. I highly recommend Eric
6/6/2020
Robert K. VERIFIED CUSTOMER
Thank you for keeping us informed and for having our vehicle back in a timely manner.
6/6/2020
SUNISA K. VERIFIED CUSTOMER
I’ve just got my car checked on last weekend
They checked everything and said everything was fine
Today I got flat tire on highway
The car need to be towed to the nearest KIA dealership
6/6/2020
Airielle B. VERIFIED CUSTOMER
He was kind, friendly, knowledgeable and didn’t mind explaining or answering questions
6/5/2020
Paula C. VERIFIED CUSTOMER
Thank you .
6/5/2020
Adam B. VERIFIED CUSTOMER
I feel like I was treated well but the cost and reason for the cost was absurd and ridiculous.
6/5/2020
ERICA L. VERIFIED CUSTOMER
Anthony was, and always is very pleasant to deal with, he is respectful, professional, and goes the extra mile to achieve customer satusfaction, he is A1.
6/5/2020
Dramion C. VERIFIED CUSTOMER
Anthony Mazzocco was very polite in assisting me with top of the line service.
6/4/2020
Rosemary S. VERIFIED CUSTOMER
He is always do nice. He treats me with respect and explains everything to me!
6/4/2020
AMANDA F. VERIFIED CUSTOMER
The oil cap was not put back on my car before leaving. I drove all the way home to Cuyahoga Falls without one. Oil was everywhere under the hood and leaking from the bottom. I was told they would get it cleaned up and fixed. There is still oil all over the inside of the hood I smell oil everything I drive it making me think they did not get all of the oil cleaned up. This car is a lease and I am afraid that if anything is wrong with this car due to poor attention to detail I will be liable for the repairs. After receiving my car the next day I didnt receive any paper work letting me know what was cleaned and what happened.
6/3/2020
Carol D. VERIFIED CUSTOMER
Great service. Very respectful service team members who were attentive to me and my needs and well being while waiting. I was very appreciative of the service I received.
6/3/2020
TRACIE M. VERIFIED CUSTOMER
James was excellent
6/3/2020
Laura F. VERIFIED CUSTOMER
Awesome service as always. That’s why I keep coming back!
6/2/2020
Andrew T. VERIFIED CUSTOMER
Eric is as professional as always. I have NO problems with KOB
6/2/2020
GREG H. VERIFIED CUSTOMER
The service consultant communicated what needed to be done and the work was done in a timely manner.
6/2/2020
Wanda H. VERIFIED CUSTOMER
The worst service I have ever experienced in my time of dealing with a dealership!
Very rude!!!!!!
6/2/2020
Lathan T. VERIFIED CUSTOMER
As far as the service though it took longer than expected and because of COVID 19 NO POPCORN lol I had a very pleasant service person who was personable and that really goes a long way. I don't normally use dealer service but this experience has changed my mind.