Very helpful, warranty issue got in the shop and addressed very quickly. Had me in a car and back on the road in no time. Thanks Jim.
11/26/2019
Chi'Anne W. VERIFIED CUSTOMER
n/a
11/26/2019
Darlene T. VERIFIED CUSTOMER
Not Satisfied with overall experience that I had with Eric and Jim later on in the day regarding phone conversa tion around 5:30 pm -6:00, customer service was horrible,I will not buy my next vehicle at Rockside Rd DEALERSHIP
11/26/2019
Darlene T. VERIFIED CUSTOMER
Not Satisfied with overall experience that I had with Eric and Jim later on in the day regarding phone conversa tion around 5:30 pm -6:00, customer service was horrible,I will not buy my next vehicle at Rockside Rd DEALERSHIP
11/26/2019
Amirah S. VERIFIED CUSTOMER
Excellent service as always
11/26/2019
Kathryn B. VERIFIED CUSTOMER
Jim took excellent care of me!
11/26/2019
Rose Meri. VERIFIED CUSTOMER
Eric Livingstone was very nice and helpful. He made this first time experience very easy. THANK YOU.!
11/26/2019
EDWINA S. VERIFIED CUSTOMER
Great job done however no sticker to remind me when the next oil change is due
11/24/2019
Rhonda B. VERIFIED CUSTOMER
Eric beyond met my expectations. I had another appointment to be at so timing of service was important. Eric heard me when I said this and did a great job of getting the service done on time., THAT was very impressive!!!!
11/23/2019
Charline B. VERIFIED CUSTOMER
Kia takes great time and patience with your vehicle they get the job done and on time thanks Kia...
11/23/2019
Christopher M. VERIFIED CUSTOMER
Helpful polite staff
11/23/2019
GREGORY C. VERIFIED CUSTOMER
Eric has become more than a service rep he’s a friend.
11/23/2019
Angela K. VERIFIED CUSTOMER
Eric and the entire staff was excellent. Thank you so much for your wonderful service.
11/23/2019
Lewis F. VERIFIED CUSTOMER
Great job and staff. Thanks
11/23/2019
Theresa M. VERIFIED CUSTOMER
Anthony is the best
11/22/2019
Samantha E. VERIFIED CUSTOMER
I appreciate the whole team at KOB
11/22/2019
Ira G. VERIFIED CUSTOMER
My advisor wasn't for sure on how long my vehicle would be in service. So I asked if someone could come to my home to pick me up when my vehicle was ready. He said there was no one there then to find out it was someone there that could pick me up.I wasn't pleased with that. Then I went over to parts to get my courtesy snack and they said I had to have a ticket which I didn't have because my advisor didn't give or offer a ticket for my courtesy snack while my car was being serviced. I was a little annoyed I left out and had a ride to take me back home and also I found my own ride to bring me back to the dealership when my vehicle is ready. But overall My service advisor was nice friendly and courteous. He had a good personality. I was just a little annoyed that I couldn't get a ride and also I didn't get a ticket for my courtesy snack. Other than that my car was in service for maybe 45 minutes not too long.
11/22/2019
Regina P. VERIFIED CUSTOMER
I was greeted with a smile,(good start) Eric was pleasant and went over the options of the maintenance services that I could choose from in detail. I was pleased with his customer service.
11/21/2019
Michael P. VERIFIED CUSTOMER
I’ve visited KIA of Bedford twice now. Anthony has been helpful and friendly each time. He’s a very nice man and a strong asset to your team.
11/21/2019
Christine O. VERIFIED CUSTOMER
Anthony was on point in every way. He did a
Fantastic job of servicing me.