Everyone was friendly and helpful, but it took too long. It really shouldn’t take 2 hours for an oil change.
7/2/2019
Daniel D. VERIFIED CUSTOMER
As always, a job well done by Eric! He never disappoints.
7/2/2019
STEPHINE C. VERIFIED CUSTOMER
I brought my car into service in May I spent $800 and was told to bring my car back for a cup llink repair and since it’s under warranty it would be covered. I request a schedule change at work to bring it back June 28 for Eric to call me back and tell me it is not my cup link and he wants me to know that he wasted a lot of time checking the cup link. Like it’s my fault one of his mechanics told me that at last and very expensive service appointment. He tried to do nothing to help me Ken come to an understanding just pay pay or stop wasting his time.
7/2/2019
ELIZABETH B. VERIFIED CUSTOMER
It's always a pleasure at Kia of Bedford.
7/1/2019
Andrea J. VERIFIED CUSTOMER
Great job Eric of Kia! You were most excellent. Service garage was swamped and you still managed to provide great customer service. It sucked not having my car back until the next day. But you offered a loaner if it was to be any longer. Thanks! Working in a job where you have to deal with customers and their broken cars is a stressful job. You're doing great!
7/1/2019
Henrietta W. VERIFIED CUSTOMER
Thanks for the car wash!
7/1/2019
Kimberly J. VERIFIED CUSTOMER
Usually complimentary beverages are offered and the next type of service is recommended. It might have been because I came later on in the day and usually get the first appointment. However he was very friendly and informed me of all work done and price. The service is usually pretty good. I’m happy to be a repeat customer.
7/1/2019
Amanda K. VERIFIED CUSTOMER
James was EXCEPTIONAL. He went out of his way to make sure that my vehicle was serviced the day I brought it in... I did not have an appointment and the shop was extremely busy. My car was serviced and I was out of there within two hours. I never felt like a **** and I was treated with the utmost respect and professionalism. It’s the service department and it’s exceptional customer service that will keep me a loyal Kia driver for a very long time. Thank you SO, so much.
7/1/2019
Theresa P. VERIFIED CUSTOMER
Good job thanks will be back
6/30/2019
Barton B. VERIFIED CUSTOMER
I am totally satisfied with the service provided by you and the Kia team.
6/30/2019
Brian D. VERIFIED CUSTOMER
Jim is great.
6/30/2019
SHERIF E. VERIFIED CUSTOMER
Good service..... thanks
6/29/2019
Anita G. VERIFIED CUSTOMER
I didn’t have to wait a long time to get my car looked at. The whole team was very kind and considerate. I love this dealership and company!
6/29/2019
Johnnal B. VERIFIED CUSTOMER
Great service
6/29/2019
ELLIS C. VERIFIED CUSTOMER
Very good
6/29/2019
Carletta F. VERIFIED CUSTOMER
Great customer service
6/28/2019
SANDRA W. VERIFIED CUSTOMER
Everything was handled well, as usual.
6/28/2019
PABLO M. VERIFIED CUSTOMER
Very good customer service I'm very satisfied thank you Eric for your help
6/28/2019
Jennifer S. VERIFIED CUSTOMER
I came for oil change and tire rotation. Now, I notice the car runs a bit louder than when I brought it in, so not sure why or what happened