James was super helpful and friendly. He is an asset to your team. I’m always 100% satisfied with my experience at Kia of Bedford
3/30/2019
Wanda S. VERIFIED CUSTOMER
Everyone was very helpful and polite.
3/30/2019
Deyoung G. VERIFIED CUSTOMER
Anthony is a pleasure to have around when getting your car serviced at Kia.
3/30/2019
Velma H. VERIFIED CUSTOMER
Great service as always
3/30/2019
Derek T. VERIFIED CUSTOMER
I was satisfied with everything with Anthony and the service I received
3/29/2019
Gregory G. VERIFIED CUSTOMER
Scheduled oil change went well and had other issues that was a bad stabilizer bar link that I had to pay for a diagnostic test just to tell me they did not have one and my car was done and ready to go. I'm still concerned about my vehicle.
3/29/2019
Jessica M. VERIFIED CUSTOMER
Anthony did an excellent job!! Great service!
3/29/2019
Valjean M. VERIFIED CUSTOMER
Anthony was very helpful and easy to talk to during my visit. . He’s awesome!!!!!
3/29/2019
Patrick K. VERIFIED CUSTOMER
It was not a good job but a excellent service job thanks .patrick
3/29/2019
Tonya W. VERIFIED CUSTOMER
I had a good experience with the service of my shortage thank w
3/29/2019
Michael D. VERIFIED CUSTOMER
Everyone was great! Eric took good care of me and my car
Thanks
3/29/2019
Tracy C. VERIFIED CUSTOMER
Great service and extremely good time on finishing my oil change thank u
3/29/2019
Alexander M. VERIFIED CUSTOMER
Anthony solved my problem and was very friendly.
3/28/2019
Darlene Y. VERIFIED CUSTOMER
My car had been in your possession for >21 days and if Scott from Mayfield Collision hadn't contacted me, I would not have known what was going on with my car. Eric was initially the representative dealing with my car on March 2, 2019. The ABS wire needed to be replaced/ repaired and he told me the part was on order and would be available 03/18/2019. When the part didn't arrive on that day, I was not notified of the delay until Scott (Mayfield Collision) sent one of his employees to KIA of Bedford physically to obtain an update. Communication from KIA was inappropriate for the length of time my car was being serviced and I had to utilize a rental vehicle. A phone call during those 3 weeks from KIA would have been helpful, decreased my stress level, and would have exhibited effective customer service. I don't feel the service department was cognizant of how a customer is feeling with the amount of time the insurance claim repairs required. This could have been avoided with several follow-up phone calls/ updates from KIA's service representatives. Darlene Y
3/28/2019
Donna M. VERIFIED CUSTOMER
Everyone was very nice and polite from the moment I drove in till the moment I drove out thank you
3/27/2019
Denise O. VERIFIED CUSTOMER
Everything was fine
3/27/2019
Lily K. VERIFIED CUSTOMER
Thanks for the timely service
3/27/2019
Alisha L. VERIFIED CUSTOMER
Anthony is such a pleasant person. He always makes me feel so welcome. I appreciate he expertise and great customer service.