Kia of Bedford Auto Repair Service Center

Anthony did not give good customer service. He was not thorough in the maintenance of my car & when I asked about a concern he was passive & did not properly solve the issue at hand. Immediately after leaving Kia of Bedford I took my car to another service company & my issue was immediately tended to & resolved.

Team was very helpful and fast, this is why I keep coming back.

My main concern was my hood release. There is no release lever on the inside of my car and I was told it was already fixed. And let me know that I called a week to 10 days after my oil change in February to find out how the oil change was done without a hood release. I was told to bring it in and made an appointment to do so, but was unable to hold the appointment. I brought it in today to be service and was told it would be $350 to fix it. If it was just September for the purpose of the vehicle by us, then when the vehicle was brought back to repair the plastic piece inside the door on the driver side, detect never put the hood release pull back. There was no way to replace that piece without taking the hood release button off. Also not understanding why is this 300 who put the release lever inside of a car. The whole cable should not need replaced. I felt as if I was rushed out of there when I was trying to figure out what was going on with the hood release. Then I get out to my vehicle and the plastic piece they took off to look at the cable was laying on my passenger side floorboard. The tech didn't even put it back in place and there is a plastic piece broke off. There is no way we could have broken a brand new hood release within 3 months of it being installed.

Thanks I needed to service my car

Excellent service. Explained everything to me. Extremely helpful

Anthony was very polite and helpful.

The visit went well and James was helpful throughout. I appreciated his clear communication.

Service was good and price was fair Anthony was nice to talk to

Awesome

Was able to diagnose issues. Wait wasn’t long. Positive experience.

I did not have a James. I worked with Chris Boykin. He took his time and met what I needed.

Thank u service was good

Great service and attitudes.

James was friendly, helpful, and a pleasure to work with.

I’m not paying for the car my daughter is paying for the car very professional I will tell my friends about you

Always treated with respect courtesy and politeness.

My experience was great! Anthony was informative, Polite, and knowledgeable. He explained all the paperwork, answered all my questions, and kept me informed of the status of my car. Thank you soooooo much Anthony and Staff.

Every time I come to Kia of Bedford I am greeted with a smile. I appreciate the excellent customer service. Everyone is so accommodating. Keep up the good work.

I always trust the service experience I receive with Mr. Mazzocco. He keeps me abreast of the progress on my van, and alerts me to additional service that will soon be needed. He is also knowledgeable about the vehicle and it's common problem. I'm never made to feel like I'm a nut when I vocally sound out the noise the van is making instead of giving descriptive words.

ITwas. Wonderful thank you 4 for the the good work couldn't ask 4 anyting better thank you