The Bedford Kia dealership has one of the worst service departments in the area. I come to this location due to its geographical distance to my home. The customer service is severely lacking at this location as each time I want to ask a question about my service, I receive an look of annoyance and attitude from the service team. I have had to speak with the manager on several occasions. I had to come for this visit for car maintenance and was as patient as I could possibly be, yet, upon asking if my car was ready, 2 hours laser, I was again met with an attitude of annoyance.
12/24/2018
THOMAS P. VERIFIED CUSTOMER
Well done. Met expctation
12/23/2018
Jerold D. VERIFIED CUSTOMER
Pleasant experience, Thanks
12/23/2018
Deborah R. VERIFIED CUSTOMER
I also need receipt for service performed on Dec 22nd since it was not given at completion of service.
12/23/2018
Thelma W. VERIFIED CUSTOMER
Anthony was extremely helpful during my visit to have my Kia serviced. This was my first visit since I purchased my new car. Awesome experience! Anthony kept me informed each step of the way. He took the time to keep me updated. Also, living an hour away, he was helpful in suggesting restaurants! I’m hoping all my experiences will be as great!
12/23/2018
Tiffany J. VERIFIED CUSTOMER
Always a great experience with the service dept. They are friendly and make me feel like family each and every visit.
12/23/2018
Mary B. VERIFIED CUSTOMER
Jim Ozello was an absolute pleasure to deal with. He took great care of me and my vehicle. I will definitely be returning for future service and referring other customers to Jim.
12/23/2018
Renee M. VERIFIED CUSTOMER
Anthony's professionalism and care for quality exceeds the standard of customer satisfaction. I would highly recommend a reward of some sort.
12/23/2018
Kimberly B. VERIFIED CUSTOMER
Everyone was very nice and I was happy that I didn't spend my entire morning waiting for my car. Overall a great experience.
12/23/2018
Sophia W. VERIFIED CUSTOMER
She was very nice! Thank you for your help!
12/22/2018
Richard S. VERIFIED CUSTOMER
James Ozello is awesome. He is knowledgeable, patient, and pleasant. He is an asset to your staff.
12/22/2018
DAVID D. VERIFIED CUSTOMER
Excellent service, Jackie is the best
12/22/2018
DAVID D. VERIFIED CUSTOMER
Jackie was great. Service with a smile. Would definitely recommend KOB
12/22/2018
LARISSA F. VERIFIED CUSTOMER
Eric and the guys in service are awesome.
12/22/2018
DIONNA H. VERIFIED CUSTOMER
Very great service!!! James, was very pleasant and helpful!
12/22/2018
Deyoung G. VERIFIED CUSTOMER
Anthony is an excellent customer service rep with and high energy attitude. He always make sure the customer is well taken care of through the waiting process of getting your vehicle service.
12/21/2018
Tracy C. VERIFIED CUSTOMER
He was great
12/21/2018
Charles H. VERIFIED CUSTOMER
Eric knows his business. He Is professional and gives me a feeling of confidence that my car is being taken care of the right way.
12/21/2018
LAVERNE B. VERIFIED CUSTOMER
Anthony was GREAT. He was very polite and caring. He walked me to my car and opened it for me I noticed other people was waving and saying hello to him.it seems very body loves him