Appreciate the willingness to assist...the kindness and courtesy. Very informative.
12/19/2020
PAULA L. VERIFIED CUSTOMER
Knowledgeable on what needed to be done. Went the extra steps to fix my tires and replace the battery!
12/19/2020
Sandrell W. VERIFIED CUSTOMER
He made everything easy and convenient. He was also very polite!!
12/17/2020
Sheila B. VERIFIED CUSTOMER
Eric was great!! Very informative and he answered all my questions!!
12/17/2020
Jack B. VERIFIED CUSTOMER
Eric is top notch, and always gets back to me regarding appts or status of car repair. He is also a nice guy too,thanks
12/17/2020
Cole R. VERIFIED CUSTOMER
Very professional. Good work
12/17/2020
GILFORD J. VERIFIED CUSTOMER
Thank you!
12/16/2020
Toni M. VERIFIED CUSTOMER
I will just like to Thank you to service people to. Thank you
12/16/2020
ROBERT J. VERIFIED CUSTOMER
James is always polite and helpful and he explains things.
12/16/2020
BRAD Y. VERIFIED CUSTOMER
Eric was great. Courteous, professional, and personable. Don't necessarily want to go back, but hope he's there if that's the case.
12/16/2020
Myia M. VERIFIED CUSTOMER
James was amazing! I’ve had the pleasure of him helping me most of the time when I come.
12/16/2020
Therese A. VERIFIED CUSTOMER
KOB HAS PROVEN MANY TIMES TO HAVE NO RESPECT FOR CUSTOMERS TIME!! This was true when I purchased my car, last Dec when I had my car serviced, & this time. I specifically asked, when I scheduled an appt for oil change & tire rotation, if there were any manufacture “fixes” which needed to be addressed, & I said, “There is nothing more irritating than being told I have to come back to get something fixed.” They guy said he understood & would look into it. After waiting 2 HOURS(even tho I had an appt!), for the oil change & rotation, I was told I needed to schedule another appt to get a recall fixed!! When I explained my frustration, the guy responded in a whiney millennial-esq manner (tho he was old enough to be the parent of one!) that I was making him “feel responsible for the problem”. What kind of ridiculous answer is that?! He told me KOB “doesn’t have those parts lying around”, so they have to be ordered. WHICH IS WHY I REQUESTED THEY TAKE CARE OF IT WHEN I SCHEDULED MY APPOINTMENT!! I will find another dealership!
12/15/2020
Patricia B. VERIFIED CUSTOMER
Excellent customer service each time I have come in for service he has always been kind and professional keep up the great work
12/15/2020
VERNESSA R. VERIFIED CUSTOMER
I was very satisfy with there work.
12/15/2020
Michael W. VERIFIED CUSTOMER
Well done
12/14/2020
Charlene B. VERIFIED CUSTOMER
Excellent customer service, however, mileage "in" was documented as 100 miles over my odometer reading and service miles written as 7,500 instead of 75,000 maintenance schedule. But, overall great service. Clean facility, too.
12/14/2020
Donnea G. VERIFIED CUSTOMER
James was very personable and friendly. Everything that done to my car was explained to me. All my questions were answered.
12/13/2020
Neal W. VERIFIED CUSTOMER
Very professional
12/13/2020
Valerie N. VERIFIED CUSTOMER
James was Very nice and polite.explained very well to me on what was done to my car.great service!
12/13/2020
PATRICIA R. VERIFIED CUSTOMER
I wish I didn’t buy this car as soon as I find someone to take it as a trade I’m getting rid of it to avoid the service I didn’t receive today