Go faster on checkout, and be careful when you're dealing with old stinkers, they are tough to handle, lol. Everything was fine.
10/5/2020
SIMON P. VERIFIED CUSTOMER
Was quick easy and a great price. All friendly people. Was a great experience
10/5/2020
Laveesha G. VERIFIED CUSTOMER
Always has great customer service. Makes sure customers leave satisfied. Ill be sure ro take the survey soon.
10/4/2020
Gustavus S. VERIFIED CUSTOMER
I wasn't sur3 what to e0 but yes i was siprise4 snd sati9
10/3/2020
James M. VERIFIED CUSTOMER
Always comfortable coming in to get my car serviced, Anthony always treats you like family.
10/3/2020
Daphne S. VERIFIED CUSTOMER
Jim’s customer service was exceptional he kept me notified and kept me in the loop of everything that was going on with my vehicle the whole entire time and he made sure that I was comfortable and he was very very informative and knowledgeable about your product I was very very pleased with his service thank you.
Daphne R. Scott
10/3/2020
Sharon S. VERIFIED CUSTOMER
Jim was great and very personable.
10/3/2020
Ebony C. VERIFIED CUSTOMER
The staff is always pleasant and knowledgeable. I appreciate that my service was explained to me before and after my appointment. Answered all my questions and even reminded me about my upcoming service appointments that will be needed in the near future.
10/3/2020
Shirley H. VERIFIED CUSTOMER
Job well done
10/3/2020
George H. VERIFIED CUSTOMER
James is not the friendliest of people, When I walked into the dealership after the Porter checked my car in the bay, one of your service advisors was on the phone and completely ignored me. I stood there for five minutes before he even would say anything to me and at that point he told me to have a seat and someone would be with me shortly. That’s when James came in. I presented him with a free oil change card that I had from a previous visit from an ex KOB employee. He seemed very annoyed by this and told me that person doesn’t work there anymore. Also, I did have an appointment at 2:30 and I never left your dealership till almost 4 o’clock, really? For an oil change and just an oil change. Every time I come in there for service it’s a different issue. I’m almost to the point where I’m going to take my car To a different Cleveland area Kia dealership for service even though KOB is 3 miles from my residence. Thanks for reading this whoever you are !!
10/3/2020
E'Laurah W. VERIFIED CUSTOMER
Eric was very nice to me and my 4 years old son. He even made sure that my car was washed after the service. So glad to own a KIA.
10/2/2020
Jack B. VERIFIED CUSTOMER
Thank you Eric
10/2/2020
Jean G. VERIFIED CUSTOMER
Customer service was excellent everyone was kind and professional
10/2/2020
Alamelu A. VERIFIED CUSTOMER
Great service from him all the time!! it just gets better!!
10/2/2020
Rajwinder K. VERIFIED CUSTOMER
Very good
10/2/2020
RALPH F. VERIFIED CUSTOMER
I expected a written estimate for the repair of the diagnosed problem
I guess you are more interested in the diagnosis fee than the repair. I also called the service mgr left a message no return call.is the diagnosis fee waived with a repair. The service advisor never told me one way or the other.
10/1/2020
Kimberly M. VERIFIED CUSTOMER
Good, timely service. Thank you
10/1/2020
BENITA J. VERIFIED CUSTOMER
Very courteous and informative
10/1/2020
Sandra W. VERIFIED CUSTOMER
Hi the service on the 28,29 was excellent thanks to Eric, buy the way your phone service when you call your store is very uncepitilbble.
9/30/2020
Lynnette H. VERIFIED CUSTOMER
A very nice Advisor who cares about the safety & well being of my Kia Soul.