Bakersfield Hyundai Auto Repair Service

Because of a lousy little seal that you should have in stock my car was not finished. I do not blame anyone but every time my car has a problem it is never fixed but stays in the shop longer than it should. Next time i have a problem i will take my car to a independent dealer as they akwats get it out on time.

Good job

I stayed for my oil change thinking it would take 30-45 minutes. 2 hours and 15 minutes later I finally got my car back. It would have been nice to know it was going to take that long.

I made an appointment and showed up 10 minutes early. It took you three hours to do 15 minutes worth of work and change my oil. It is unlikely that I will accept my last free oil change, because my time is worth far more than a free oil change. You guys need to fix this and fix it soon, or it’s gonna cost you a lot of business.

I dropped my car off for routine service and was notified at the end of the work day that it was ready to be picked up. When I arrived I was told that the brake fluid cap inexplicably had gone missing and that it was unsafe to drive with the missing cap. They did not have one in stock and I was told it would take 2 days to arrive. I was frustrated that they had told me the car was ready to go and that I drove across town to pick up the car and then was then told that the car was now missing a brake fluid cap and unsafe to drive. It made me honestly suspicious as to how the cap was missing in the first place and whether a tech had just lost it during the service. Nonetheless they did waste my afternoon by having me come in to pick up the car and then be told it wasn’t safe after all. I did have to pay for the new cap which arrived 2 days later. I finally picked it up and when I got home noticed that the tech had never reset the maintenance reminder. It was overall a highly disappointing and frustrating encounter and I am utterly unhappy and dissatisfied with this encounter. No effort was made by the service department to remedy or own up to the situation. Embarrassing and unprofessional.

Christian is an amazing service representative when it comes to customer service. From the time I enter the building to the time I leave he makes sure that I am comfortable and taken care of. KUDOS to Christian Olmos! ????

Adrienne Zepeda was great! I was satisfied with her service. What threw me off was when I went to pay my bill with my credit card and the gentlemen taking my card told me there was a 3% surcharge added on top and could not explain why other than to say it was for using my credit card? I don’t see that posted anywhere, nor was it explained to me when I dropped my car off or when I was finally paying. Quite frankly as a customer that has been bringing my car to you guys for service for 5+ years it really rubbed me the wrong way. And I understand it wasn’t a huge amount, I think it was like 9 bucks total, but to be surprised by that and feel like I am being nickeled and dimed by a business that otherwise has earned my loyalty really made me leave questioning whether I should be going back to you guys for service. To be frank, whoever came up with that idea so you guys could save 3% on what is otherwise a normal business expense for any other business, should be fired! The confusion and sense of being nickeled and dimed by a trusted business will loose you far more good will AND customers than the 3% surcharge will ever gain you. Again Adrienne was great and ultimately she was able to resolve this for me. But the whole experience was plain stupid and could have been avoided to begin with.

I dropped off my car in the morning, was told maybe 2-3 hours, fine I got ride home, hours passed and no update, I called at 2:00 and was told christen was not available, I called at 3:00 and got the same response, I texted him, no answer, i understand they are busy, and it’s a Monday, but I was me that kept myself I formored, I called again at 4:30 and was told the same thing, I asked to be placed on hold, but nothing, I called at 5:00 asked for supervisor, spoke to a Brian? He was upset because my car was ready and no one bothered to tell me, we should be treated the same as when we go looking for a car, we get the red carpet treatment, but when it comes to service!!! I don’t even get acknowledged when I walk in the office I just stand there and no one says hello. I’ll be right with you. Nothing makes a person feel awkward. This needs to be changed. I don’t know who’s running the service department, but that is the reason why I don’t take my car for oil changes there I rather pay although and even though it’s free there, I don’t wanna deal with that, disgraceful reception or their lack of .

Friendly and very efficient when I come in for service!

very friendly service. Good communication. Had an issue the first time with the problem, not being fixed, but she made it easy to rectify the situation and correct the issue.

Nothing was explained to me what was done I took my vehicle in for a recall no one explained what it was for or what was done

Quick friendly service

Very personable and explained what the service I needed.

Like to know what kind of Synthetic oil was put in my vehicle and have an oil change. Take less than 2 1/2 hours.

I will answer the questions.

Ok

Im happy that Hyundai of Bakersfield is keeping up with vehicle recalls. Give me peace of mind that whatever needs to be updated/repaired is well taken cared for. Thank you.

Thank you

Made me feel comfortable and taken care of.

Dezirae was professional, polite, communicated well with me and was very thorough in answering questions. Highest quality service advisor I’ve dealt with. ????????????????????