Bakersfield Hyundai Auto Repair Service

She was very nice and helpful

Service was excellent. Ms Zepeda was very professional in dealing with us from the start to the conclusion of our visit. Waiting time for the completion of the service on our vehicle was much earlier than expected.

The service was terrible. I waited 5 hours for an oil change with zero communication. I texted the number given for any questions but never received a response until I went to the service department to demand my SUV.. Even then it still took another 20 minutes to get my car. Why do we make appointments for 1030 in the morning if you allow everyone else to get in front of me.. surely it didn't take 5 hours to see the cars that had appointments from 0800 to 1030 with no communication..

Completely satisfied, as always. Pleasure to work with you nice people !!

Everything was good! Except the waiting time was to long 3 hours was to long

I took my car to have a part installed because my air bag light was on and they did an oil change by mistake. Now I have to make another appointment.

Ms. Dezerae Salmeron her dedication, professionalism, and commitment to providing exceptional customer service are truly stellar.

I really enjoyed working with David Clark. He made everything so easy, and he took care of every single concern I had. He is beyond courteous and very professional. I took my vehicle in to fix a recall but from now on whenever I have an issue I will definitely go back to David!

She did a great job. I was pleased. She was informative, thorough, friendly, and helpful. I was able to wait for my service and go on my trip to Northern California.

Job was done and love Lyft service as well

I Thank you for the service and they even washed my car.

I was told my issue was under warranty which I did not have to pay for the repairs. It was my AC that was out on my 2020 Santa Fe so I was offered a loaner vehicle. I was told I would only have to put down a $100.00 deposit for incidentals. When I returned the vehicle I was charged $40.00 a day times 4 days it came out to $160.00 I was charged. I did not know I was charged until later when I received my vehicle return ticket in my email that shows I was charged $160.00. This leaves me in a negative mood about my service.

I did not appreciate how the issues with the vehicle’s internal specs was never fully resolve especially as time spent in the facility could’ve been spent elsewhere. Instead the vehicle’s assessment was done based on the mechanic and representative’s own assumptions that it must be a solution done on the owner’s end. Issues addressed were quite straightforward when issues arose while driving to which representative and mechanic weren’t’ fully aware of because the vehicle was reviewed stationed without further assessment. Such issues addressed can be later identified as a bigger concern to the driver experience due to the lack of support and assessment made. An additional concern at hand is the lack of professionalism representative displayed personal irritability while customer(s) was in front of them as they were discreetly discussing about customer(s) concern post-assessment. Such abnormalities in the face of customer service make the customer experience uncomfortable and unbelievably unpleasant for a customer to work with; therefore is not what Hyundai anticipates its representatives to be presented as. I hope such issues at hand are addressed in a formal manner and I appreciate the opportunity to share my customer concerns.

I have appointment for 10:30 and my vehicle wasn’t done till right about noon time

You do a fine job.

Excellent customer service thank you

Fast and great service.

I was taken care of really quick. Within a minute my Lyft ride was already there to give me a ride. Christian was on it . I would most definitely recommend him.

Good service

David Clark always organizes a good dealership service(s) for me!