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Real Reviews from VERIFIED CUSTOMERS
David G. VERIFIED CUSTOMER
Adrienne is a excellent asset and representative to Bakersfield Hyundai. She addressed an oil leak issue immediately after I had it previously serviced a few days ago. It turned out to be nothing and had a mechanic go over everything with me as well. I am very satisfied with the service I received.
7/7/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, David! We're happy to see that you had an exceptional experience with us, and we'll be sure to pass on your kind words to Adrienne. We appreciate your business and look forward to years of service with you.”

Valerie S. VERIFIED CUSTOMER
Great service every time I go. Joey is the best.
7/7/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Valerie! We appreciate your business and look forward to years of service with you.”

Rawlyn C. VERIFIED CUSTOMER
Joey is always a pleasure
7/7/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Rawlyn! We appreciate your business and look forward to years of service with you.”

Natasha E. VERIFIED CUSTOMER
I had an amazing experience purchasing my car! Service Dept took care of my car for the oil change and double checking my transmission.
7/6/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Natasha! We appreciate your business and look forward to years of service with you.”

Jason D. VERIFIED CUSTOMER
Joey treated me like family. Good guy and good crew. Keep up the good work.
7/6/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Jason! We're happy to see that you had a great visit with us, and we'll be sure to pass on your kind words to Joey. We appreciate your business and look forward to years of service with you.”

David B. VERIFIED CUSTOMER
I was a walk-in enjoy got me in and out within two hours
7/6/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, David! We appreciate your business and look forward to years of service with you.”

Elvira G. VERIFIED CUSTOMER
Always the best service in town, it's a great dealership going there is like visiting an old.friend Mr David Clark is amazing this man not only delivers great service but has a plethora of knowledge and is compassionate and makes what ever expirience the most pleasent
7/3/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to share this with us, Elvira! We're happy to see that you had another great experience with us, and we'll be sure to pass on your kind words to David. We appreciate your business and look forward to years of service with you.”

Corey W. VERIFIED CUSTOMER
Worst customer service I have ever received. Service advisors ignored me. Appt time was 8:30am. Vehicle was not taken to be worked on until 9:18am. No place to sit and wait for vehicle. Told to wait in portable trailer. No room to sit inside there either. Potta-potty for a bathroom. Are you kidding me? Vending machine was broken. All beverages were very hot. No sign on machine. Employee told me after seeing me putting money in the machine and expressing frustration at receiving a hot Diet Pepsi, “oh yeah, it’s broken.” Dirty service department employees were taking breaks in portable supposed to be used for customers. Employees eating snacks in there with customers. Had to request vehicle from device advisor as I was tired of waiting and vehicle should have been done. Not even sure the service requested was even completed.
7/3/2022
Derek L. VERIFIED CUSTOMER
David great as always
7/2/2022
Elizabeth S. VERIFIED CUSTOMER
Thank you to all the service department workers that serviced my car. I appreciate you all working me into your busy schedule! Thanks again and may God bless you all! ????——Elizabeth S
7/2/2022
Joe G. VERIFIED CUSTOMER
They didn't fix the problem. Now I have to return my car again. They wanted to keep my car til Tuesday with out loaner car.
7/2/2022
Alan W. VERIFIED CUSTOMER
Adrienne is the best! She is very helpful. I can tell she really tried her best effort to solve customer’s problems.
7/1/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you, Alan! We'll be sure to pass on your kind words to Adrienne. We appreciate your business and look forward to years of service with you.”

Robert G. VERIFIED CUSTOMER
Great service and great service team. Joey Cortez treated me very well. There were no surprises. I felt like I was treated like a valued customer.
7/1/2022
Robert R. VERIFIED CUSTOMER
Thank you, Joey. You and your crew were always very pleasant during this repair process
7/1/2022
Antonia B. VERIFIED CUSTOMER
Excellent service, always feel welcomed when I go. Everyone is helpful and they value their customers. Excellent!
7/1/2022
Lester W. VERIFIED CUSTOMER
Everything was fine.
7/1/2022
Brent M. VERIFIED CUSTOMER
Adrienne always does an amazing job when it comes to me and my vehicles. Everyone In there knows I only see her or at times Joey, that's it. While I know this comment section is more geared towards talking about Adrienne. During my visit I was highly disrespected by one of your maintenance workers, this worker that morning was placing powdered doughnuts in the container and had asked me who I was and looked me up and down a few times and asked me 3 times was I there to drop off a car. My appearance and how I dress doesn't warrant anyone sizing me up asking me who I was before I grab a powdered Doughnut. I can only assume because I'm a black man who just woke up and put on shorts and a tank top with sandals. I highly recommend you correct this and he knew he was wrong and tried to clean up after he questioned me to move my vehicle. This is one of these situations that if it happens again I will let all of my family and friends and all of my fathers retired NFL Football players to know about how I was stereotyped by your establishment. I wrap it all up to say that Adrienne has a beautiful smile with her service and is intelligent enough to be able to diffuse the situation by her great customer service. She's an asset to your company because had it not been for her the situation could have went another way.
6/30/2022

Bakersfield Hyundai Auto Repair Service Replied:

“We are so sorry about the late response, Brent. Yes, you are absolutely correct, and we are so sorry to see that anyone behaved in this manner. We truly appreciate you letting us know about this situation.”

Anthony S. VERIFIED CUSTOMER
The greatest service department EVER
6/30/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Anthony! We appreciate your business and look forward to your next visit.”

Salvador Jimene. VERIFIED CUSTOMER
I think the service was fine but when somebody does a complementary cleaning of the car it should be an actual cleaning not a superficial year. The windshield was still filthy in the front grill was full of bugs not to mention the inside was just left as it was.
6/30/2022
Michael P. VERIFIED CUSTOMER
This is the second time we have brought in our Santa Fe to get the second key cut and programmed. We will have to come back again to get it cut due to the tech not being in the shop. Someone should have called us the morning of our appointment to let us know the tech wasn’t going to be in. We also have to bring it back to have someone look at collision detection system. We bought this car on June 6 and we have been told it was a certified used car. And we will be back at the service Dept.
6/30/2022