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Real Reviews from VERIFIED CUSTOMERS
Norma Jean. VERIFIED CUSTOMER
Elizabeth was great! Courteous, friendly, and very professional..
4/23/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Norma Jean! We appreciate your business and look forward to years of service with you.”

Anthony A. VERIFIED CUSTOMER
Adrienne was kind but was not too helpful concerning how long Lyft took to pick me up. The ETA said 10 minutes, but I had to wait 45 minutes. When I asked her for help, she kept saying, “well, it says eight more minutes,” even though she told me that same thing repeatedly for over twenty-five minutes. That was very frustrating. I finally went to another person ( Jose ), who eventually helped me.
4/23/2021

Bakersfield Hyundai Auto Repair Service Replied:

“We're sorry to see what happened with Lyft, Anthony. Unfortunately, that was something out of our control. We appreciate your feedback and look forward to your next visit.”

Aida A. VERIFIED CUSTOMER
Easy and straightforward to deal with,!thank you
4/22/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for your review, Aida! We appreciate your business and look forward to your next visit.”

Arielle J. VERIFIED CUSTOMER
I drove my car not even 10 miles after picking up my car from a $1300 repair and it now has an issue that requires my car be towed back to the dealer.
4/22/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Arielle, we are so sorry to see that this happened! Your story has been shared with our Fixed Operations Director, Sandro. At your convenience, please give him a call at 661-834-5300.”

Lisa B. VERIFIED CUSTOMER
He’s easy to work with and explain things well in detail, seems very true to his word and very professional, tries to help you out anyway he can’
4/22/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Lisa! We're happy to see that you had a great visit with us. We appreciate your business.”

Gerald W. VERIFIED CUSTOMER
Joey does an excellent job as a service manager. He is courteous, knowledgeable, and caring.
4/22/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you, Gerald! We'll be sure to pass on your kind words to him. We appreciate your business.”

Manny F. VERIFIED CUSTOMER
Job well done!
4/22/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Manny! We appreciate your business and look forward to your next visit.”

Danielle A. VERIFIED CUSTOMER
Joey Cortez is an excellent service advisor, always kind and attentive to my needs . Definitely will work with him in the future, the process is seamless each time
4/20/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Danielle! We'll be sure to pass on your kind words to Joey. We appreciate your business and look forward to years of service with you.”

Marion M. VERIFIED CUSTOMER
Adriana was very knowledgeable and friendly took very good care of me and my car. Very good service
4/20/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for your kind words, Marion! We appreciate your business.”

Rajdeep G. VERIFIED CUSTOMER
They did a great job & awesome service
4/20/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you, Rajdeep! We appreciate your business.”

Keith A. VERIFIED CUSTOMER
Have always appreciated the courtesy and professionalism of the service department staff here in Bakesfield and Joey Cortez has always surprised me in the several years that he remembers my name and always describe In detail about the needed service for my vehicle and any safety concerns that I might have. I think Mr. Joey Cortez should be recognized as a professional and throughly committed member of the Hyudai Service Department; I sincerely hope there is in the near future a Promotion for him for his contribution to the Hyundai Teams. Again Thank You for always a pleasurable experience at the Bakesfield Hyudai Dealership.
4/19/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Keith! We appreciate your business and look forward to continuing years of service with you.”

Manuel S. VERIFIED CUSTOMER
Great guy
4/19/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Manuel! We appreciate your business and look forward to years of service with you.”

John F. VERIFIED CUSTOMER
Adrienne was super professional and went the extra mile to help me and keep me informed. She deserves a raise!
4/18/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, John! We'll be sure to pass on your kind words to Adrienne. We appreciate your business and look forward to years of service with you.”

Antoine M. VERIFIED CUSTOMER
Adrienne was great. Glad she was who ended up assisting me
4/18/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Antoine! We appreciate your business and look forward to years of service with you.”

Rex T. VERIFIED CUSTOMER
Joey was very nice and professional.
4/17/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Rex! We appreciate your business and look forward to years of service with you.”

Sue L. VERIFIED CUSTOMER
Joey us just fantastic - always. True customer service and addresses any concerns I express. I feel totally secure that he is straight with me and will do the best for me.
4/16/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Sue! We appreciate your business and look forward to years of service with you.”

Tammy J. VERIFIED CUSTOMER
The only issue I had was that when I got my vehicle the door had black Mark's all on the inside door.
4/16/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Tammy. We're sorry to see that this happened. At your convenience, please call our Fixed Operations Director, Sandro, at 661-834-5300.”

Dylan Y. VERIFIED CUSTOMER
Y’all need to work on your call system. Went to voicemail nearly every time I get transferred to service; twice after being on hold for a while. I’m happy with how y’all treat my car and stuff but contacting you is an ordeal
4/16/2021

Bakersfield Hyundai Auto Repair Service Replied:

“We're sorry about that inconvenience, Dylan. We had unforeseen issues with our phone system.”

Lillian G. VERIFIED CUSTOMER
Great job
4/15/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Lillian! We appreciate your business and look forward to years of service with you.”

Mark M. VERIFIED CUSTOMER
The last 2 text messages that I received were received today, after the service. Other than that, it was a great experience and everyone that I came in contact with wanted to know if I had been helped or if I needed anything. I would only suggest that some new seats be placed in the waiting room, the leather is coming off.
4/15/2021

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us and send us your suggestions, Mark. We appreciate your business and look forward to your next visit.”