Berkshire Hathaway Automotive Group

Fantastic service by Richard! Thank you!

Great experience every time.

Great!

Anthony is outstanding and the reason I use your shop for service!

John was focused on getting me in and out as soon as possible, and took great care of my Jeep.

Very professional, great job, thank you.

Richard is terrific!

Thanks for everything, see you next time!

My service was handled very well. Richard does a great job listening and communicating. He is a very good employee to have.

My original visit was in October where the steering stabilizer was diagnosed as worn out and needed to be replaced. I was told then that it would take up to 2 months for it to come in. I was told by Gary I would be called as soon as it arrived. I called 3 times and left Gary voicemails starting the week of December 18th with no return call. Finally Friday the 22nd I called and asked if someone else could help me and that's when I learned my part had arrived on December the 14th. I was then told that the earliest appointment was on January 8th. I was a bit surprised being I had already been waiting over 2 months but agreed to the 8th. I arrived at tue dealership a few minutes after 7:30 and sat in my vehicle for several minutes without anyone acknowledging me. I got out at that time and a gentlemen asked me if I had been helped. When I told him No I have not, he asked me who my appointment was with and I told him Gary. Finally Gary came out after waiting a few more minutes, no apology for not coming out sooner. Never an apology for not contacting me or returning a call. Not my idea of customer service at all. I'm not asking for special treatment. Just the basic customer service skills and some sort of customer focused actions would be nice. Pretty disappointing being my office is within walking distance of your dealership. Don't think I'll be back.

Excellent Service

Anthony has always been on point. We appreciate his excellence.

Richard and Anthony were great. They kept me updated frequently. On a side note, I was disappointed in the fact of the lack of loaner cars available with this dealership. I hope this issue is resolved this year.

Car scratched during decal removal. Have tried to contact Joseph after Jan 1st to schedule repair as instructed but I have not received a return call.

Great

Looking forward to the survey! Kyle is and always has been an amazing employee!

Everything was great. Dropped off truck the night before for my 12pm appt. Truck was ready to be picked up by 9am

Once again Anthony Gatta was very efficient and effective in making sure I got the needed service in a timely manner.

John Otero is the best! First class treatment

Richard is the best. He really helped me out and got my car fixed in a timely manner. Thank you, Richard!