John Otero has been looking after our 2013 Jeep Grand Cherokee since we moved here in 2021. He is friendly, courteous, knowledgable, and always helpful. If you were asking for “stars” I’d give him five.
12/7/2023
Carol L. VERIFIED CUSTOMER
Kyle is the best!
12/7/2023
Nancy N. VERIFIED CUSTOMER
Richard Small was very efficient, got me in on my schedule and was honest on how long I might have to wait and he got me out in the time frame he said.
12/6/2023
Bret O. VERIFIED CUSTOMER
John is great! He's helpful and he follows up to make sure the work is done. Thank you, John Happy Holidays!
12/6/2023
Priscilla Y. VERIFIED CUSTOMER
Gary is a very conscientious of the type of service he provides to his clients.
12/6/2023
Edward B. VERIFIED CUSTOMER
Pass on this dealer
12/6/2023
Matthew J. VERIFIED CUSTOMER
John was very kind and made the process easy. 10/10
12/5/2023
John S. VERIFIED CUSTOMER
Kyle is great - the issue is not with him or his commitment to customer satisfaction. The issue is that our vehicle continues to present computer bugs which require a proper diagnosis and your dealership doesn’t have adequate staff to review the issues in a timely manner.
12/5/2023
Samia A. VERIFIED CUSTOMER
Gary was courteous & knowledgeable & has excellent customer service skills, I had an extra issue with the car shaking when I drive about 72 mph….he went out and did a test drive and figured out the problem.
I am happy with the service.
12/5/2023
Wendy K. VERIFIED CUSTOMER
I brought my car in and told there was a$100 deductible. Likely because I have an AutoNation warranty. He never mentioned this to me even tho we were I communication over text. Honestly had he let me know in advance I wouldn’t have had a problem but he made it clear he was too busy to call the warranty company to find out and that he had other customers to get to. Thank you for making it clear that customer service and courtesy are dead. I bought my previous Jeep from you and my current Jeep from autonation. It’s a $55k **** and both of your service departments are testaments to the quality of keep. They **** your service **** your service manager **** and all I’m trying to do is fix this think of junk while I still have a warranty so I can get rid of it. There ya go have a nice day.
12/5/2023
Steve B. VERIFIED CUSTOMER
Gary was fantadtic
12/5/2023
George M. VERIFIED CUSTOMER
Richard Small handled an extremely difficult repair situation. Perfectly. As did the tech whom did the work.
12/5/2023
Raoul J. VERIFIED CUSTOMER
Best service ever!
12/4/2023
Delores G. VERIFIED CUSTOMER
As usual, Kyle was exceptional in his performance! Despite being short handed with service advisors, he kept things flowing smoothly. The replacement of my Jeeps steering damper was accurately diagnosed by Kyle … and he got me back on the road for a fantastic driving experience. Kyle’s norm is “above and beyond.” Give the man a raise!!!
12/4/2023
Michael S. VERIFIED CUSTOMER
Kyle was great. Keep me informed was really professional! Thank you!
12/4/2023
Brandyn H. VERIFIED CUSTOMER
Service was amazing!!!
12/4/2023
Marc G. VERIFIED CUSTOMER
Kyle is Fantastic! He is extremely knowledgeable, friendly and thorough in answering all of my questions. Also, my car was finished when he said that it would be.
12/4/2023
Craig P. VERIFIED CUSTOMER
The online scheduler advertised an incorrect and misleading price that was almost 50% lower than what was quoted when I went to drop off the car, but Kyle was able to rectify it to the quoted price shown online.
12/3/2023
Shannon D. VERIFIED CUSTOMER
My guy was amazing, very nice and helpful. Maybe don’t make so many appointments so you don’t have my jeep for 4 days for something pretty simple.