I got an update from Chris until Wednesday morning saying the parts received and I should be able to pick it up in the afternoon. There is no update after that. When I call service department, the service was very bad. I was holding a line for around 20 min each time I called. It was transferred to so many people and asked me on hold and they will check and come back to me. No one did it until my third call. All told Chris was not available for the day. Few took my call back numbers and not called. Only one man called me after my third call and update me, I can pick it on next day.
The free rental offer was not provided until I ask. I believe this can be addressed.
5/30/2018
Rosemarie V. VERIFIED CUSTOMER
Yes, job well done!
5/30/2018
Skye N. VERIFIED CUSTOMER
good
5/30/2018
Manuel L. VERIFIED CUSTOMER
Very happy with the service at Cerritos Nissan.
5/30/2018
Tiffany W. VERIFIED CUSTOMER
He was very professional and offered great service.
5/30/2018
EVELYN T. VERIFIED CUSTOMER
Tony Fears is simply outstanding! He should be employee of the YEAR! Just a remarkable guy.
5/29/2018
Russell T. VERIFIED CUSTOMER
The service was excellent.
5/28/2018
Martha M. VERIFIED CUSTOMER
Hector is a great customer service representative he goes far and beyond to make everything to my satisfaction! Thank You
5/28/2018
Paulo M. VERIFIED CUSTOMER
Thank you very much for a great service.
5/28/2018
Jorge G. VERIFIED CUSTOMER
Kenneth is very professional and a pleasure to work with
5/28/2018
Carolyn B. VERIFIED CUSTOMER
My only worries and concerns is that, I did not get any paperwork for what was done to my car.
5/28/2018
James J. VERIFIED CUSTOMER
Eric was great and answered all my questions. Always know I’m in good hands and my car will be a taken care of whenever I see Eric. Thank you! :)
5/28/2018
Blanca L. VERIFIED CUSTOMER
Hector was very respectful and friendly
5/27/2018
Andrew E. VERIFIED CUSTOMER
Peter Chavez and his manager were awesome customer service was the best I’ve ever experienced from a dealer and very quick I would highly recommend to a Other customers to Cerrito’s Nissan Thanks again
5/27/2018
Rebecca R. VERIFIED CUSTOMER
Looking forward to the survey.
5/27/2018
Chaz V. VERIFIED CUSTOMER
Thank you for your excellent customer service! A+!
5/27/2018
Joanna P. VERIFIED CUSTOMER
Peter was very pleasant. He made me laugh. I had a good time while he was helping me.
5/27/2018
Angelica R. VERIFIED CUSTOMER
We we’re satisfied with service today. Thank you
5/27/2018
Adriana R. VERIFIED CUSTOMER
Kenneth delivers exceptional work...very satisfied with the great customer service
5/27/2018
Emma C. VERIFIED CUSTOMER
Jonathan is amazing like always. He always makes us feel like family. This is the only dealer that makes sure we are happy.