1- it took you over 16 months to fix this original factory life threatening defect
2- you did not even wash my Jeep of fill the gas tank …
3- I found out after the warranty expired that my second key fob never worked … and you want to charge me for a new one!!
If Jon Kenney, who has been my service guy for my Alfa Romeo, had not stepped in, I would probably still be waiting for a jeep service employee to return my voice mail or next !! Which they never did for over 6 months!!!
Worse customer service ever experienced
2/22/2025
Marc R. VERIFIED CUSTOMER
Kyle is great and I always enjoy working with him. The issue I had is the bumper wasn’t connected properly apparently at the factory and I came to learn that was a problem persisting on many other Grand Cherokees so it’s disappointing it simply wasn’t fixed before I took delivery. Aside from that I’m very happy.
2/22/2025
Marysue G. VERIFIED CUSTOMER
Kyle is the best !!!
2/22/2025
Mary R. VERIFIED CUSTOMER
Richard has a way about him that makes you feel comfortable. He is very patient and explains everything clearly.
2/22/2025
Linda G. VERIFIED CUSTOMER
Gary was, once again, very professional and knowledgeable! He is a credit to your organization.
2/22/2025
Neil R. VERIFIED CUSTOMER
Kyle is an asset to your company.
2/22/2025
Garrett S. VERIFIED CUSTOMER
Anthony did a great job! Communicative and professional!
2/21/2025
Barry B. VERIFIED CUSTOMER
My Jeep was dripping oil on my garage floor. Richard had a mechanic do a review only to find a leaking oil pan assembly. It was replaced but then Richard asked for a couple more days to just make sure it was fixed. As it turned out it was and now I have it back. My thanks to Richard and the mechanic for making sure my Jeep is working as expected. Job well done.
2/21/2025
Gary W. VERIFIED CUSTOMER
John was knowledgeable and transparent with what needed to be done to our Jeep. I consider myself fairly mechanical and I am amazed at the complexity of the job and the efficiency of the tech. I would certainly recommend the dealership.
Thanks,
GW
2/21/2025
Armando B. VERIFIED CUSTOMER
Very good customer service. They were able to accommodate me and take care of my issue.
2/21/2025
Terry R. VERIFIED CUSTOMER
John the service rep and Kevin the Mechanic did an outstanding job taking care of us. Thank you
2/21/2025
James V. VERIFIED CUSTOMER
John is awesome!!!
2/21/2025
Walter T. VERIFIED CUSTOMER
Anthony is the man ! Thank you
2/21/2025
Levi F. VERIFIED CUSTOMER
Kyle is probably the best service employee you have. Always treats me well and does the right thing. Job well done indeed!
2/21/2025
Robert R. VERIFIED CUSTOMER
Anthony provided excellent service. Very professional and helpful.
2/21/2025
Roger C. VERIFIED CUSTOMER
Gary did a fantastic job for me!!!
Sincerely,
Roger C
2/20/2025
Drrl Construction. VERIFIED CUSTOMER
Very professional service from Richard
2/20/2025
Nancy T. VERIFIED CUSTOMER
Thanks for fitting me in for a new key fob and repair of the chipped window.