Berkshire Hathaway Automotive Group

Kyle is awesome! He's always extremely helpful and is a true professional.

Oil leak all in my garage. What do I need to do to get this fixed? Thanks

Kyle squeezed me in at the last minute. Really appreciate him for finding time.

Outstanding service. Kyle does a fantastic job

Anthony was great! He kept me updated on the progress of my vehicle and got the work done quickly.

As always, John was completely thorough and addressed all my concerns.

Gary was fine, but the metrics/KPI side of the dealer business model kill it for me. Charging list plus on parts and then a very high flat rate(mechanics almost never do the job in the time allowed, but rather make time, as we used to call it) and considering that I was quoted on things to be done that didn't need to be done, like air filter and cabin filter, were pile ons. I think the dealer business model **** for the consumer. Further, what I thought should be a warranty repair wasn't, so there's that. Your KPIs and metrics aren't my problem. Lastly, I had been to the dealer before on the sales side a few years ago, before I bought this car, looking at a challenger. I talked to a salesperson with the last name Nixon. and I told her I was looking, but wanted to see how the ergonomics were(I'm 6'5), and wanted to sit in the car in the showroom. Some guy named Rob, who was the sales manager called me over to his desk and proceeded to interrogate me, why was I there, who I was and want my intentions were. I am from NY, so I am used to dealing with direct folks, but this guy was out of line. he's lucky. I was there with my wife and special needs daughter. It was inappropriate to say the least. I went to Airpark service because a coworker went there and liked Gary and Gary was fine, but he has to work with the system that's there. it's really out of his control. I ordered the necessary parts and I will do it myself at less than a third of your cost. Really lastly, don't tell me you're under new management. Warren Buffet owned your dealership when I went there and encountered Rob and he does now. Maybe this experience speaks to who he is, but then again, the vast majority of dealers go by the Steve Richards/Andy Elliot business model of predatory business models.

Kyle is fantastic and a great asset to your company.

Great job by Kyle

Anthony Gatta is great to work with. Service is done is always done on time and Anthony always keeps me informed on the status. .

Thanks, Gary. Still wish I bought Yukons but appreciate the help today.

I come to airpark because of John. He is always very responsive and helpful. John, thank you for everything you do!

The service agent answering the phone on Saturday for the service dept was rude, unpleasant and lied to me. He said my battery was not covered under my warranty and i would need to pay and not bother to bring my vehicle there was no one to to help. However Anthony Gatta was very helpful

Phill was very knowledgeable and helped us.understand the repair. Thank you. Jude

Kyle was exceptionally helpful and prompt with the service requested.

Excellent customer service!

Anthony always provides excellent and super knowledgeable service! Thank you for the 5 Star service!

Kyle is awesome!

We paid 300$ for an issue that has not been fixed. Total waste of money

Kyle as usual was very knowledgeable, helpful and friendly. ????