I'm very satisfied with Anthony's prompt and professional service but now I am extremely dissatisfied with the new credit card 3% surcharge. I've always paid with credit card but today I paid cash. Imposing surcharges is like stealing money. I'm going to look for a new dealership to service my vehicle. I hope other customers do the same. Why is everyone so money hungry lately?
2/20/2025
Kamryn H. VERIFIED CUSTOMER
Overall poor communication. I receive a text with the total owed and no call to discuss findings prior to asking me to spend money. Had to call in and received very little explanation. Prior to this overall bad experience I’ve tried to reach out to the service center multiple times per day. I was sent to the message center and never got a call back. Very frustrating overall. I understand I purchased a **** box which is on me, but the terrible customer service is on you.
2/20/2025
Joshua K. VERIFIED CUSTOMER
Was in and out
2/20/2025
Jeffrey H. VERIFIED CUSTOMER
richard is great, nothing but positives
2/19/2025
Suzanne H. VERIFIED CUSTOMER
As always, Airpark excelled at service!
2/18/2025
Elke G. VERIFIED CUSTOMER
Service was great and Anthony was great as well thanks
2/18/2025
Blanca S. VERIFIED CUSTOMER
Kyle kept us informed of the Durango status and clearly explained what was required to fix. Very polite and knowledgeable
2/17/2025
Michael L. VERIFIED CUSTOMER
Worst experience! Was called a liar. Refused to submit a cost assistance claim that I requested as his opinion was it was a waste of time. Removed my vehicle first chance I got and took it to another dealership.
2/17/2025
Pro-Line Construction. VERIFIED CUSTOMER
Worst experience ever. Jonathon Kenny needs some serious training and education. Aweful experience. Never going back. Hello Chapman.
2/17/2025
Kevin M. VERIFIED CUSTOMER
Anthony was great. Top notch communicator. Highly recommend.
2/16/2025
Michael S. VERIFIED CUSTOMER
Service Rep. did a great job explaining other work suggested to be done. I appreciated his thorough answers.
2/16/2025
Louis M. VERIFIED CUSTOMER
Although my service advisor Mr. Gotta always treats me great I wish Airpark would hire my diesel mechanics. This is the 2nd time I've scheduled an appointment and had to wait almost 4 hours to complete oil change, tire rotation and Zak application. If that's a normal wait time please let me know.
Lou
2/16/2025
Steven B. VERIFIED CUSTOMER
Jon is great!
2/16/2025
Joseph A. VERIFIED CUSTOMER
Kyle is awesome, he should run the place.
2/16/2025
Raoul J. VERIFIED CUSTOMER
Best advisor!
2/16/2025
Epi S. VERIFIED CUSTOMER
It’s always a pleasure to work with Kyle.
2/16/2025
Joseph H. VERIFIED CUSTOMER
Kyle provides superior service
2/16/2025
David S. VERIFIED CUSTOMER
Everyone was professional and completed the service visit in a timely manner. Thx you for all your help keeping my Jeep safe and secure.!!
2/15/2025
Dennis N. VERIFIED CUSTOMER
Richard Small is an excellent service advisor.
2/15/2025
Judith W. VERIFIED CUSTOMER
Gary was quite rude to me. Another customer came in at the same time my vehicle completed service. When I approached him to ask for the keys & paperwork. He brushed me off & said very rudely you’ll have to wait until I’m done with the other customer. He seemed like a celebrity, or something & they were busy BSing for over 15 minutes while my husband, I, & our service dog waited. Finally I asked my husband to go in & talk to Gary. He seemed to have an issue with me being a strong forward woman. I will not return your your dealership after the way I was treated. I’ll take my business to Chapman!