Berkshire Hathaway Automotive Group

Greyson was great. He really works with you to find the best solution to your issues. Great attitude great follow up now I do find your shop fee a bunch of BS ,that has nothing to do with Greyson . I imagine it irritates many people just build it into your price and not as a Gacha later add-on. ????

John O did a great job of communicating the issues, repairs required, and handling everything turn-key. Great job John O.

Excelente advisor

Anthony was courteous and took care of me immediately. He diagnosed the error code. Verified the MPP would cover the repair. Then immediately scheduled it for repair. 10/10 for his service. I felt important and not like just a customer.

Kyle was prompt and on task and made my service experience a snap.

Took my perfectly working vehicle in for DEF recall service and DEF system error on Dash. After Text Tool applied it came back that the vehicle needed a DEF system flush or cleaning. $2100. I agreed to service, and my truck was return to me with DEF error gone. Upon picking vehicle up i drove North to Flagstaff and halfway there the same DEF service error came back up on truck limiting me to 150 miles before limiting me to 5mph. So that left me without the ability to use my truck in Flagstaff during my vacation there. I had to uber my family around down since i still had to drive it back to phx in a could days. I dropped truck back off to Dodge 3 days later from original service, and again the tech too was applied and it same back THIS time with something new. It was told to me by Richard small, that “I had run my DEF empty and damaged my DEF pump assembly”. Richard did not simply state that the pump was bad, he placed personal blame on me. I explained to Richard that i utilize my DEF just like my gas. I run it u til it is low then i refill. It has never ran out of DEF or i would have been stranded. I asked how come the tech tool didn't pick up a bad pump 3 days ago, and it was told that i could have been using a low quality DEF fluid so the readings could be bad. The charge for a DEF pump assembly replacement was $2600. My brother is a mechanic for Dodge in Oregon. He showed me the part is $256 and would take about 2 hrs work for a reg mechanic. He states dodges price for part is $1000 w same 2 hour change. So very co fuses with either math. Where the $2600 comes from. It also stated i needed a new DEF tank w pump. This is again false, the tank can be dropped and pump replaced without tank replacement. Very shady work up, extremely disappointed long term customer. I have zero trust in your company now and my experience will he shared as often as i can to help others from those types of interactions.

Kyle made our trip to the dealership awesome. We have never had to do that before.

Kyle takes such great care of all of our 3 Jeeps. His customer service goes above and beyond excellent, and we really appreciate him!

Kyle took great care of me and was extremely accommodating and helpful.

Absolutely love my service manager Kyle! So professional and always goes above and beyond to make sure I am well taken care of.

Richard is great to work with.

This was the second time Anthony Gatta has been my Service Advisor --- I asked for him after receiving outstanding service and advice when my truck needed maintenance earlier this year. Once again, Anthony did an outstanding job --- and I hope he's available the next time my truck needs service.

Anthony was very professional and informative.

Anthony Gotta is perfect and very helpful, good service ????

Richard was great!

Thank you Anthony, as always professional and in great spirit. It's so easy to work with you. You are much appreciated.

Richard was Great! Vehicle is ok. The fee I paid, for the work provided is ridiculous. No need to respond unless I get a substantial credit. BM

Good job on my service.

Anthony is an excellent advisor - Thx Much !!

Great service