Gary did a great job. I found an oddity in that the engine light at the vehicle start now flashes only for a split second after the warranty repair. I have not taken it back since I was without my Wrangler for 3 weeks last time and its not even at 3k miles. This is not Gary’s fault but makes me wonder why this is happening now and what will happen later on.
6/7/2024
George F. VERIFIED CUSTOMER
Upon first arrival I was told I was making demands by Anthony. I made an appointment for 8:30 am on Thursday. I arrived and was explaining that if the diagnosis and repair would take longer than a half day, I would need a rental/loaner. This is standard industry practice for dealership service deportments. Anthony immediately passed me to John when I questioned his availability of loaners and ability to contact enterprise rental. John was able to provide me a loaner and explained that the diagnosis was sure to take several days. This was so due to the extreme backlog of vehicles. A simple diagnosis, repair and oil service took 6 days to complete. This is not John’s fault. Clearly the department is overwhelmed. People cannot be without vehicles for days on end to accomplish an oil change. John was able to adequately meet our needs both with repair and loaner but 6 days is far too long for such a simple job. The expectation of a new and extended warranty is to not be nickel and dimed and to be taken care of as if the vehicle isn’t missing. If Airpark cannot meet this expectation in the future, I will unfortunately have to take our Pacifica to a dealership that can.
6/7/2024
Steven N. VERIFIED CUSTOMER
Great service!
6/7/2024
Kerry H. VERIFIED CUSTOMER
exceptional service as usual. Anthony was great .. I want him as my service rep in the future.
6/7/2024
Diana S. VERIFIED CUSTOMER
Great service! Thank you John and his team.
6/7/2024
Murphy Builders. VERIFIED CUSTOMER
Kyle was extremely helpful and got me back on the road despite the challenges. Will definitely chose this store in the future.
6/7/2024
Lila K. VERIFIED CUSTOMER
Anthony was very helpful and efficient!
6/7/2024
John C. VERIFIED CUSTOMER
Richard Small is always very kind and professional. I will highly recommend him to people I know.
6/6/2024
Madison C. VERIFIED CUSTOMER
Richard was great and very helpful
6/6/2024
Scott S. VERIFIED CUSTOMER
He was great!
6/6/2024
Olivia M. VERIFIED CUSTOMER
Kyle is such a pleasure to work with. Not only is Kyle super welcoming and friendly, he also is thorough and patient. I can always count on an honest review on my vehicle and helpfulness along the way. Thanks Kyle!
6/6/2024
Gary L. VERIFIED CUSTOMER
The interior of the car had a bad smell once completion of service. Other then that, everything was well.
6/6/2024
Peter V. VERIFIED CUSTOMER
Richard was very professional, and explained everything really well!
6/6/2024
William A. VERIFIED CUSTOMER
John is very professionally at his job courteous and a great person! All great service !
6/6/2024
Brad B. VERIFIED CUSTOMER
Job was done quickly and happy with the results
6/6/2024
Jason S. VERIFIED CUSTOMER
Service adviser was great on my first visit at your dealership . My only complaint is that the car wash and floor mats were dirty.
6/6/2024
Edward K. VERIFIED CUSTOMER
Thank you Kyle for the prompt attention to the repairs on my car
6/6/2024
Matthew S. VERIFIED CUSTOMER
John is awesome. Best service manager I’ve ever worked with and a great representative of your dealership. He is the reason that I keep coming back for service.
6/6/2024
Donald P. VERIFIED CUSTOMER
Great guy, great service.
6/5/2024
Union Leasing. VERIFIED CUSTOMER
Greyson was very knowledgeable, professional, friendly, helpful and I am very satisfied with my whole experience.