This was my second time working with Arbenz. Just like the first time, Arbenz was professional and showed true empathy regarding my frustration with the fourth a/c repair on this car. Arbenz has a knack for putting me at ease when it comes to auto repairs which is a true asset for a service advisor. I couldn’t be happier with the service Arbenz provided.
3/8/2025
James A. VERIFIED CUSTOMER
Thus far satisfied with fixing the fuel pump recall. The service was handled efficiently!!
3/8/2025
Jenny P. VERIFIED CUSTOMER
Service was quick. Thx.
3/8/2025
Kathie A. VERIFIED CUSTOMER
Simona was great- zero problems. However, Richard is another matter. He was rude and unprofessional when I went to pick up my vehicle. He essentially refused to assist me when Simona was on lunch. I would never want him as a service advisor and really recommend that Toyota rethink him being an employee at the dealership.
3/8/2025
Denise D. VERIFIED CUSTOMER
Edward and the service team were very friendly, efficient and thorough with the service received. I appreciate them and will definitely recommend friends and family.
3/8/2025
Sabrina A. VERIFIED CUSTOMER
Chris was the best!
3/8/2025
Debra Ann. VERIFIED CUSTOMER
Thank you for making it easy
3/8/2025
Cathy W. VERIFIED CUSTOMER
Julie was very thoughtful, knowledgeable and courteous!!!!
3/8/2025
Kirby D. VERIFIED CUSTOMER
Recall work was completed in the time frame I was quoted. The waiting area is comfortable.
3/8/2025
Angela W. VERIFIED CUSTOMER
Trevor was great. Best service I’ve received at Norm Reeves thus far. He listened, explained things, and was efficient and friendly. I haven’t received this level of customer service here or other places in quite some time. I will ask for him in future visits!
3/8/2025
Mohamed E. VERIFIED CUSTOMER
service center is really weird , suspicious and unprofessional
Every time I came in with my car in perfect condition then they till me they found a nail in tires , my last time yesterday I got the same problem and discovered that all the customers in the waiting area have also nails in their tires !!!! Plus the service assistant talked to me in unprofessional Un behaved way with a raised tone till his boss came back and solved it
Moreover sometimes I experienced getting to pay for services that’s not mandatory or should be done after more time or miles
Simple oil change took over 4 hours to be ready
I was about to buy a new Honda yesterday but I’ll go Toyota as they are more professional
3/8/2025
Haseena F. VERIFIED CUSTOMER
Thank you for the quick & friendly service!
3/8/2025
Portia B. VERIFIED CUSTOMER
It was a job well done with kindness, patience and knowledge.
3/8/2025
Miguel Angel. VERIFIED CUSTOMER
This is my second time with Luis and he is a wonderful part of the dealership!
3/8/2025
David K. VERIFIED CUSTOMER
I was ever so pleasantly surprised at how awesome my experience was with everyone and everything related to my vehicle service.
We live in a world we mostly get complaints and rarely acknowledgement of a job well done so please let this be one of those!
Thank you!
3/8/2025
Maria Corina. VERIFIED CUSTOMER
Julie makes sure that her customer is satisfied and She is very honest .
She always try to accommodate me in my convenient time
3/8/2025
Mario M. VERIFIED CUSTOMER
Fast and friendly service
3/8/2025
Daniel W. VERIFIED CUSTOMER
Once again, Norm Reeves Hyundai / Genesis exceeded expectations on my visit! Keep up the excellent hospitality and service Fellas!!!