Ethan was very polite and helpful. The rest of my experience was awful. The prices were outrageous and my efforts to reduce my costs by handling some repairs myself were thwarted by a ridiculously high “diagnostic” fee to get my car out of the service bay. To add insult to injury, I had to pay a 2.3% service fee to use my credit card. Someone could have told me that BEFORE I came in. For years I’ve had a good experience at your service center. However, after this, I will not be returning.
3/7/2025
Angeles H. VERIFIED CUSTOMER
Thank you very much, your work was amazing
3/7/2025
Brandon N. VERIFIED CUSTOMER
The team did a great job! We appreciate them taking care of us!
3/7/2025
Madison K. VERIFIED CUSTOMER
Edward was great! He explained everything clearly.
3/7/2025
Jamin C. VERIFIED CUSTOMER
Excellent customer service - above and beyond
3/7/2025
Carolina R. VERIFIED CUSTOMER
Excelente servicio
3/7/2025
Joseph B. VERIFIED CUSTOMER
Very knowledgeable
3/7/2025
Judith H. VERIFIED CUSTOMER
Quick, efficient , friendly service
3/7/2025
Mike J. VERIFIED CUSTOMER
The cost was way too high. I had no choice to come to the dealership. I have found labor costs & the costs for parts to be very high at dealerships. I hope and pray that I do not have to bring my car back for anything.
3/7/2025
Scott E. VERIFIED CUSTOMER
Dwain was amazing, as always!! He always goes above and beyond to be helpful, informative, courteous, and friendly. He is invaluable to Serra Honda- make sure you keep him around!
3/7/2025
Crittenton S. VERIFIED CUSTOMER
Great job
3/7/2025
Arnulfo A. VERIFIED CUSTOMER
Good customer service
3/7/2025
Josean A. VERIFIED CUSTOMER
Muy amable, y pronta atencion. Gracias
3/7/2025
Anthony L. VERIFIED CUSTOMER
No complaints, service was great. Richard rocks!
3/7/2025
Akosua A. VERIFIED CUSTOMER
Thank you. My car is looking beautiful. Drew Mecley and the team did a fabulous job.
3/7/2025
Arwin P. VERIFIED CUSTOMER
Very knowledgeable and prompt service.
Thank you!
3/7/2025
David S. VERIFIED CUSTOMER
He was willing to work with me in getting the work done that I wanted. I feel he did a good job. I will say there was one small hitch. When I took the truck in I understood that the idler for the timing would be replace with the rest of the parts that the belt used . He did tell me that there was no need to replace it or the tech would have told him it needed to be replaced. He pointed out there is a 1 year warranty and if I had a problem bring it back in. Time will soon tell. He did keep me updated and was willing to answer any questions I had. He is someone I would be happy to work with again. I feel he gave me a good price for the work that was done. You are lucky to have someone who cares about the customer. most reps will not pick up the phone they just text with no interaction with the customer. That is important to me. I drove down from Anaheim to use your service department I know I passed two or three other Honda dealers to go to see Gerardo. That should tell you how good of a job he did.