This was, hands down, the best car-buying experience I've ever had. I requested a quote for what I wanted through Costco, and Carlos contacted me immediately to schedule an appointment. My wife and I took the civic for a test drive and got the quote in under 30 minutes. I then told Carlos my wife and I needed to go to AAA to get an insurance quote before we made a decision. Carlos shook my hand and said, "no problem." He never tried to pressure us into making a choice we were not prepared to make at that time. When we walked out of the building feeling relaxed, we decided to buy the car from Carlos. While we were at AAA, I got a quote by text from Norm Reves that beat Carlos's quote by about 600. So impressed were we with Carlos's professionalism, that we decided to make the deal with him. The guy in financing was courteous and efficient. The entire process took under 2 hours!! We know where we will be buying our next car.
4/10/2016
Ben P. VERIFIED CUSTOMER
Dexter from service department is a good man. He's honest about what he does; we need more people like him in that kind of business! Thanks Dexter!!
4/10/2016
Arlene B. VERIFIED CUSTOMER
I had asked if they could reattach a console cover and if not to provide a quote for the parts. It seems that this step was completely ignored. Also, the person who drove my car around for pickup did not greet me at all. The drop off/check-in experience is much more pleasant than the pick up experience.
4/10/2016
JOSE V. VERIFIED CUSTOMER
Thank you .
4/10/2016
Steve P. VERIFIED CUSTOMER
Tires were not supposed to be rotated. Furthermore, the front tires are wearing in a way that is pretty evident, a wheel alignment is needed. I would have expected the mechanic to realize this, contacted the service rep, who would explain to me due to the wear on the front tires, we do not recommend rotating the tires at this time. I've had to make an appointment for Monday morning to undue the tire rotation - a waste of my time and a mechanic's time.
4/10/2016
Pamela A. VERIFIED CUSTOMER
Excellent and efficient customer service! Keep up the good job!
4/10/2016
ROBERT R. VERIFIED CUSTOMER
The job was done in less then 45min.
4/10/2016
Thien-Anh P. VERIFIED CUSTOMER
fast and professional services
4/10/2016
MARICELA M. VERIFIED CUSTOMER
Thankyou
4/10/2016
Kiyoshi E. VERIFIED CUSTOMER
Just thank to them.
4/10/2016
Sarak P. VERIFIED CUSTOMER
They didn't deliver my vehicle to me in a timely manner. I had to wait for awhile after I've finished paying the cashier. Other people who were after me already got in their car and drove off already.
4/10/2016
RUDY R. VERIFIED CUSTOMER
Great experience, first time to the new facility and glad to see the pushy service people are gone.
4/10/2016
Vipul D. VERIFIED CUSTOMER
Brian Woods at Piercey Toyota was an excellent service manager. He was very knowledgeable and friendly. Highly recommended him as a top notch member of Piercey Toyota.
4/10/2016
MANUEL M. VERIFIED CUSTOMER
Overall best experience so far received by the Honda service team!
4/10/2016
Venita D. VERIFIED CUSTOMER
I appreciate Daniel Ventura's help in providing me with a very nice rental car and also going above and beyond to ensure that all my questions were answered.
4/10/2016
Sajida A. VERIFIED CUSTOMER
Brian wood was very helpful and efficient and professional . He is the reason we come to piercy Toyota to get are cars needs fix.