Todd was great. One of the better, if not best, service experiences at Piercey Toyota. Also, the woman who scheduled my appointment (don't recall her name) was awesome. Hands down most personable person I've interacted with over the phone in the service department. Sad to say, but usually whoever answers as well as the woman who takes payment at the desk are just awful. Dreadful even. For probably the first time, service from appointment on was spot on. Thank you to Todd and to the nameless lady on the phone. Please keep up the fantastic service!
2/24/2016
Andrea F. VERIFIED CUSTOMER
Apparently a complete turnover in Service Staff. Previously I was greeted at my car by a Service advisor, this time I had a difficult time getting anyone's attention to my arrival.
-Service advisor appears to have duties that require this person leave the customer service area.
-Service advisor recommended additional work which sounds reasonable but I requested a future appointment. He said he would have the paper work right up. I waited about 45 minutes and then walked back to the Cashier who did Not Know that she had my paperwork, there needs to be a way to that cashier acknowledges that she has the billing work to the Service Advisors so that customers don't have a needless wait.
I have been a customer of this dealership since 2005, and have bought two cars here. When my sales person Rob Lewis left, I started getting calls from people telling me that Diamond Valley Honda wanted to buy my 2007 CRV. I would not have handled this in such a callous way.
2/24/2016
Raymundo E. VERIFIED CUSTOMER
Courteous, i was fully informed on the service that need to be replace/service soon. Thanks!
2/24/2016
Jean B. VERIFIED CUSTOMER
I was satisfied with my service experience
2/24/2016
Chin Ta. VERIFIED CUSTOMER
Everything was great except car wash. Do you guys still offer car wash?
2/24/2016
Karen M. VERIFIED CUSTOMER
The service was easy to schedule (online) and I was greeted within 5 minutes of my arrival and everyone was very friendly. The waiting room was comfortable and Wifi access is a BIG plus along with plenty of comfortable chairs. I was in and out within an hour.
2/24/2016
Nestor L. VERIFIED CUSTOMER
Okay good service
2/24/2016
Madhukar T. VERIFIED CUSTOMER
Houng was very helpful.
2/24/2016
Wendy S. VERIFIED CUSTOMER
I was very happy. The service came in at the price quoted. Everyone I talked with was helpful and courteous. Very satisfied!
2/24/2016
Farshad A. VERIFIED CUSTOMER
The costumer service was great.
2/24/2016
Seppo R. VERIFIED CUSTOMER
After initial issues, when trying to schedule the appointment, I'm very happy with the final outcome. Thank you to all involved.
2/24/2016
James S. VERIFIED CUSTOMER
ED leiske is super efficient..and helped me..came to the lounge area with my papers to sign..very pleasant.
2/24/2016
Gary J. VERIFIED CUSTOMER
Great job!! Great customer service!!!!
2/23/2016
Elizabeth Faye. VERIFIED CUSTOMER
Your customer service improved significantly....
Thanks...
2/23/2016
Dennis O. VERIFIED CUSTOMER
Phil my advisor was very helpful. For the fish time I didn't feel pressure at all with the recommendation
2/23/2016
Paul A. VERIFIED CUSTOMER
Todd did an absolutely excellent job throughout today. I strongly feel he showed the best of Piercey Toyota. Sincerely, Paul A
2/23/2016
Bach Tuyet. VERIFIED CUSTOMER
I like the service Toyota in Piercey , if I don't understand something they explain for me very good and help me choose the good car I thought the Sale Vince Nguyen very good sale and very nice person he was had a lot experience so he help me choose a good car and Hong Ly she is assistant service Manager she very nice person also and service very good , the service in here make me feel good and very happy with employee service here.
2/23/2016
ANNE W. VERIFIED CUSTOMER
Very satisfied
2/23/2016
Eladio A. VERIFIED CUSTOMER
I was satisfied but the wait was extremely long, (6 hours). I haven't waited this long in the past!