I've leased 2 civics bought 2 cars from you. My daughter and I are very happy
1/23/2016
Hilton S. VERIFIED CUSTOMER
I called to see if I could bring my car in for an oil change. Spoke with the service advisor Ulysses. When I arrived he took the car right in. He gave a timeframe as to when my car would be ready and it was right on time, with a safety check and car wash. He even took the time to explain everything to me. I'll be back again whenever my car needs servicing.
1/22/2016
Alejandro O. VERIFIED CUSTOMER
Efficient service and liked the friendly staff
1/22/2016
Kristin W. VERIFIED CUSTOMER
I will definitely return to your establishment along with my entire family and friends . Thank you dv Honda for the great service!!!
1/22/2016
Kelly H. VERIFIED CUSTOMER
Great, courteous service. Enjoyed the buttermilk donut & your delicious coffee too :-) Thank-you!
1/20/2016
Nina C. VERIFIED CUSTOMER
Service department seems to run quite well and has improved more so recently- keep up the good work and friendly service !!
1/17/2016
Melinda F. VERIFIED CUSTOMER
I wonder if my expectations are too high. Whenever I've had my cars serviced anywhere, it is typical that my car is washed before I go home. This was not done; not a huge deal, but did not impress me in the way of customer service. I also think that I should be getting regular maintenance reminders so that I can plan on saving for their cost, which is quite high by the way. Since I am retired, every expenditure must be considered as I no longer have a job for income. I would like to see what services can be bundled and discounted which Mr. Kraus did mention. But it still seemed like very high prices for services. Sorry to complain, but I want to express my feelings. I love my Civic and want to properly maintain it, but it is getting expensive and sometimes you have to choose which service must be done and which can wait. Thank you.
1/16/2016
Michael H. VERIFIED CUSTOMER
Excellent service as always. Everybody is so pleasant to deal with.
1/16/2016
Dennis M. VERIFIED CUSTOMER
No more car washes
1/15/2016
Cherie C. VERIFIED CUSTOMER
Very fast service today. And check in guy was very friendly and so was cashier! :)
1/15/2016
Patricia D. VERIFIED CUSTOMER
Prompt and courteous service. We will be back
1/14/2016
Brandi W. VERIFIED CUSTOMER
When I arrived, I waited over 10 minutes to be acknowledged and helped. Finally the cashier said she would page someone. She had to page Greg twice before he showed up. It's very busy in there on Saturdays and having only one person to help customers is terrible customer service. I also was told it would be one hour for my car. I waited an hour and a half. They didnt wash my car either which they have always done in the past. Honda should have more people working to assist customers. As I waited to pay, people that were coming in were not being acknowledged at all! It was extremely rude! The customer service is very bad in the service department.
1/11/2016
Walter R. VERIFIED CUSTOMER
I received excellent service.
1/9/2016
Dian C. VERIFIED CUSTOMER
Every time I visit the Diamond Valley Honda dealership I am always please with the customer service. Every employee that I have came in contact with has been very pleasant, extremely helpful, and willing to go above and beyond for me. Thank you all at Honda. Also a special thank you to Greg in service, Adam in sales, and Stefanie in financing. These people have been a big help in my Honda experience.
-Dian C
1/7/2016
CATHIE P. VERIFIED CUSTOMER
Very nice and great customer service.
11/30/-0001
Timothy K. VERIFIED CUSTOMER
Agile ????????
11/30/-0001
TADESSE S. VERIFIED CUSTOMER
I dropped my car in the morning at 8:30. Naeil told me that the wating time was 2 hours and 30 minutes. So after the the waiting time was over then finally he told me the problem to my car which was axle. Then after that I ask how long it would take and he said 2hours. So after 2 hours later I came back to get my car and he said it is done that they were just cleaning up but my car was done after an hour and a half. So why don't you guys tell us the exact waiting time. I had no problem with the guy he was nice and helped me a lot. It is just the time I wasted. Also the car is still making some noise so I will be coming tomorrow
11/30/-0001
EARL H. VERIFIED CUSTOMER
Excellent service! Courteous and professional.
11/30/-0001
Monica And. VERIFIED CUSTOMER
Two of the three items I brought the truck in to have repaired were not fixed even though the dealership staff said they were fixed.
11/30/-0001
Richard M. VERIFIED CUSTOMER
Kenn Olson is friendly, thorough and always gives his the best attention to detail. We have asked for him repeatedly over the years when we needed our 550 truck, our 450 truck and now our 2012 Ford Explorer serviced.
Kathleen and Richard M